Christina Johnson
Omaha,AR
Summary
Proven leader with extensive experience in store management and operations, notably at Famous Footwear. Excelled in customer service management and problem-solving, significantly improving customer satisfaction. Skilled in team leadership and training, adept at multitasking and organization. Achieved notable success in enhancing store efficiency and employee morale through effective communication and mentoring. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
27
27
years of professional experience
Work History
Store Manager
Famous Footwear
02.2002 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Assistant Manager
Sadie's Sideboard and Smokehouse
04.1997 - 01.2002
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
No Degree - Nursing
Missouri Southern State University
Joplin, MOHigh School Diploma -
Forsyth High School
Forsyth, MO05.1995
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
Timeline
Store Manager
Famous Footwear
02.2002 - Current
Assistant Manager
Sadie's Sideboard and Smokehouse
04.1997 - 01.2002
No Degree - Nursing
Missouri Southern State University
High School Diploma -
Forsyth High School
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