Summary
Overview
Work History
Education
Skills
Timeline
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Christina Johnson

Forney,TX

Summary

Personable and dedicated customer service representative with extensive experience, known for high productivity and efficient task completion. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Order Fulfillment Coordinator

Cencora
11.2021 - 08.2025
  • Enter new Domestic and International shipment requests received via email and phone into Salesforce and TMS.
  • Answer incoming calls and emails regarding products and services.
  • Maintained Salesforce Caseload of 20+ orders at a time. Ensuring timely follow-ups for missing information, package details and Export Documents (i.e Customs Invoice, Import Declaration, End Use Letters etc.).
  • Discussed Quotes for shipments and followed up with the Sales Team for escalated questions.
  • Managed pickup dates within TMS, consistently updating to reflect communicated ship dates.
  • Ensured accurate processing, scheduling, monitoring, and fulfillment of internal and external orders.
  • Facilitated smooth freight movement across borders to optimize logistics efficiency.
  • Interfaced with Sales, Operations Managers, and customers on order status and shipment tracking.
  • Tracked causes of order processing delays and reported findings to clients via phone or email.
  • Create and provide HWB (House Way Bill) to clients for POD.
  • Create MAWB (Master AirWay Bill).
  • Discussed New Account, Billing and Online portal issues and referred to Internal partners if issue is unresolved.

Claims Representative

Brink's Armored
03.2019 - 09.2021
  • Managed customer interactions while adhering to departmental deadlines for claim inquiries.
  • Investigated and processed claims, gathering documents to assess financial losses.
  • Review Check imaging in FIS System.
  • Resolved claim issues promptly, coordinating with Federal Reserve on outstanding matters.
  • Communicated status updates to stakeholders to maintain transparency throughout processes.
  • Collaborated with customers, branch operations, and Brink's partners to facilitate claims processing using SalesForce.
  • Provided actionable feedback to Management on process improvements and streamlining efforts.
  • Assisted in analyzing and planning activities to support effective claim settlements.
  • Led special projects as required, maintaining focus on efficiency and customer satisfaction.
  • Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
  • Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.

Claims Adjuster

State Farm
06.2016 - 02.2019
  • Communicate and interact with a variety of individuals including insureds and claimants.
  • Verify and explain benefits, coverages, fault, and claims process either verbally or in writing.
  • Investigate claim and review the insureds' materials, documents, reports etc
  • Identify and assess coverage issues, draft coverage position letters, and retain coverage counsel, when necessary as well as review coverage counsel's opinion letters and analysis.
  • Analyze coverage and damages for purposes of estimating, assessing and recommending reserves.
  • Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third-party claims.
  • Identifying subrogation opportunities, referring risks to Loss Control and Underwriting, and generating large loss notices.
  • Participating in ongoing training, team roundtables, and continuing education to stay ahead in the industry.

Education

High school diploma -

Skyline High School
Dallas, TX
05.2005

Skills

  • Salesforce and Microsoft Office
  • Troubleshooting and typing
  • Transportation management systems
  • Adobe XD and Outlook
  • Organizational management
  • Interpersonal communication
  • Report writing and documentation
  • Customer advocacy and support
  • Logistics coordination and shipping optimization
  • Claims processing and customs compliance
  • Cross-departmental collaboration

Timeline

Order Fulfillment Coordinator

Cencora
11.2021 - 08.2025

Claims Representative

Brink's Armored
03.2019 - 09.2021

Claims Adjuster

State Farm
06.2016 - 02.2019

High school diploma -

Skyline High School

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