Christina Johnson
Albuquerque
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
18
18
years of professional experience
Work History
Smallwares Manager
The Restaurant Depot
Albuquerque
11.2024 - Current
- Monitor stock levels in order to maintain optimal inventory levels, while minimizing excess inventory costs.
- Train and mentor new team members on operational procedures and customer service standards.
- Coordinate with vendors to negotiate pricing, and secure quality supplies for the store.
- Developed training materials to enhance staff knowledge of products and services offered.
- Received, checked, and stocked inventory.
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
FOH Manager
Farina Pizzeria
Albuquerque
01.2023 - 11.2024
- Managed daily front-of-house operations and staff scheduling.
- Trained and mentored new team members on service standards.
- Coordinated guest reservations and optimized table assignments.
- Ensured compliance with health and safety regulations in dining area.
- Oversaw inventory management for dining supplies and materials.
- Developed and implemented customer service standards to ensure consistent quality of service.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
- Encouraged team collaboration among front-of-house employees in order to create an enjoyable work environment.
- Organized special events such as promotional activities, holiday parties.
- Analyzed operational data such as sales reports, customer feedback surveys and other metrics to identify opportunities for improvement.
Kitchen Manager
Brightside Bakery
Albuquerque
03.2020 - 01.2023
- Trained kitchen staff on recipes, techniques, and equipment use.
- Coordinated inventory management and procurement of kitchen supplies.
- Managed daily kitchen operations and staff schedules at local bakery.
- Oversaw food preparation processes to maintain quality and consistency.
- Developed menu items based on seasonal ingredients and customer preferences.
Wine Ambassador
D.H. Lescombes Winery and Bistro
Albuquerque
01.2018 - 02.2020
- Conducted wine tastings to educate guests about varietals and pairing options.
- Assisted in creating engaging wine education programs for visitors and staff.
- Led training sessions in person and by filming educational videos on wine characteristics and service techniques for staff.
- Managed inventory of wines, ensuring optimal selection availability for customers.
- Promoted winery events through effective communication and marketing strategies.
- Tracked wine sales with Google Office tools for the winery and for the individual servers.
Server/Line Cook
The Standard Diner
Albuquerque
11.2016 - 01.2018
- Provided exceptional customer service in a fast-paced dining environment.
- Prepared diverse dishes following established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen workspace throughout shifts.
- Monitored inventory levels, restocking supplies as needed to ensure smooth operations.
- Trained new kitchen staff on food preparation techniques and safety protocols.
Shift Manager
CVS Health
Burnsville
02.2013 - 10.2016
- Supervised daily operations and ensured compliance with company policies.
- Trained new employees on procedures and customer service standards.
- Coordinated inventory management and ensured stock availability.
- Resolved customer complaints and provided excellent service solutions.
- Managed daily cash intake by counting out registers and tabulating profits.
Farm Manager
Duck Dance Farm
Burnsville
02.2011 - 10.2016
- As Farm Manager at Duck Dance Farm, I worked with a family team of farmers.
- I implemented sustainable farming practices to enhance productivity.
- Managed daily operations of crops and livestock. Specifically, duck eggs, meat, and babies.
- Managed and cleaned an Airbnb cabin.
- Prepared and served farm-fresh, local meals.
- Delegated tasks to seasonal workers and supervised completion of duties and responsibilities.
- Maintained records on production output and crop yields in order to make future planning decisions.
- Created and maintained a social media strategy to increase brand awareness, engagement, and website traffic.
- Taught group classes on poultry harvesting and care.
Owner/Operator
Christina's Green Clean
Burnsville
02.2011 - 02.2013
- Managed daily operations of a residential cleaning business.
- Developed cleaning schedules tailored to client needs and preferences.
- Implemented eco-friendly cleaning practices to promote sustainability initiatives.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Team Lead Merchandiser
Match Converge
Johnson City
06.2008 - 09.2009
- Oversaw execution of visual merchandising strategies across multiple retail locations.
- Led merchandising team to ensure product displays met brand standards.
- Trained new team members on merchandising best practices and procedures.
- Communicated with suppliers to acquire necessary merchandise and promotional materials.
Education
Certificate - Musical Theatre
The American Musical & Dramatic Academy
New York, NY02-2011
High School Diploma -
A.C. Reynold's High School
Asheville, NC06-2008
Skills
- Inventory management
- Customer service standards
- Staff training
- Operational procedures
- Vendor negotiation
- Sales analysis
- Cash handling
- Problem solving
- Team collaboration
- Communication skills
- Leadership ability
- Time management
- Budget control
- Workforce management
- Business development
- Marketing
- Sales techniques
Timeline
Smallwares Manager
The Restaurant Depot
11.2024 - Current
FOH Manager
Farina Pizzeria
01.2023 - 11.2024
Kitchen Manager
Brightside Bakery
03.2020 - 01.2023
Wine Ambassador
D.H. Lescombes Winery and Bistro
01.2018 - 02.2020
Server/Line Cook
The Standard Diner
11.2016 - 01.2018
Shift Manager
CVS Health
02.2013 - 10.2016
Farm Manager
Duck Dance Farm
02.2011 - 10.2016
Owner/Operator
Christina's Green Clean
02.2011 - 02.2013
Team Lead Merchandiser
Match Converge
06.2008 - 09.2009
Certificate - Musical Theatre
The American Musical & Dramatic Academy
High School Diploma -
A.C. Reynold's High School