Christina Jolly
Shaker Heights
Summary
Dedicated Customer Success Executive with a focus on enhancing client satisfaction through strategic planning and relationship management. Proven ability to foster collaboration across teams and contribute to impactful operational strategies.
Overview
3
3
years of professional experience
Work History
Customer Success Executive, Sales and Operations
President's Club Sports
Milwaukee
08.2024 - Current
- Managed daily operations to ensure smooth workflow and efficiency.
- Assisted in developing strategies for project implementation and execution.
- Coordinated meetings to facilitate communication between departments and stakeholders.
- Conducted research to gather insights for strategic planning initiatives.
- Fostered positive relationships with clients to enhance customer satisfaction levels.
- Developed and implemented strategies to increase executive efficiency.
Marketing and Operations Intern
Reilly Properties
Cleveland Heights
05.2024 - 08.2024
- Assisted in developing marketing materials for property listings and promotions.
- Coordinated social media campaigns to enhance brand visibility and engagement.
- Supported market research efforts to identify target demographics and trends.
- Managed daily operations by tracking inventory and supplies for marketing initiatives.
- Participated in brainstorming sessions to generate innovative marketing strategies.
- Researched competitors' products and services to gain insight into industry trends.
- Collaborated with internal teams to ensure brand consistency across all channels and campaigns.
Recruitment Committee
Kappa Alpha Theta
Tuscaloosa
09.2023 - 01.2024
- Led member recruitment efforts to identify and secure high-quality new members aligned with organizational values.
- Represented the sorority with professionalism during recruitment events and campus outreach.
- Strengthened chapter reputation through strong interpersonal communication and relationship-building
Server
Shaker Heights Country Club
Shaker Heights
05.2023 - 08.2023
- Provided exceptional customer service to club members and guests.
- Assisted in setting up dining areas for events and daily service.
- Resolved guest complaints promptly to enhance overall experience.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
Bachelor of Science - Consumer Sciences
The University of Alabama
Tuscaloosa, AL12-2024
Skills
- Customer service
- Strategic planning
- Relationship building
- Team collaboration
- Sales
- Event Management
Timeline
Customer Success Executive, Sales and Operations
President's Club Sports
08.2024 - Current
Marketing and Operations Intern
Reilly Properties
05.2024 - 08.2024
Recruitment Committee
Kappa Alpha Theta
09.2023 - 01.2024
Server
Shaker Heights Country Club
05.2023 - 08.2023
Bachelor of Science - Consumer Sciences
The University of Alabama