Christina Kalin
Canastota,NY
Summary
Dedicated and reliable, with over 15 years of work experience. Upbeat and relatable personality to work with customers/ clients, while also able to remain professional and complete tasks in a safe and efficient manner. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Courier
CJP Transport
05.2019 - Current
- Drove safely at all times to avoid accidents and harm.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Utilized GPS navigation systems to navigate faster routes.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Delivered packages to customer doorsteps and business offices.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Followed safety procedures and regulations to protect packages and vehicles.
- Managed delivery route for optimal use of time and fuel.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Handled receipt, storage, identification and delivery of products for clients.
- Escalated issues to supervisor for immediate remediation.
Deputy Sheriff
Onondaga County Sheriff, Department
03.2015 - 05.2019
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Identified suspicious activity and conducted interviews with witnesses to build cases.
- Gathered information and evidence to assist in solving crimes.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
- Observed jail and inmate activity to maintain order and safety of 60 inmates and guards.
- Maintained structure and security during court proceedings.
- Drafted 100+ reports detailing incidents and safety violations.
- Conducted searches of individuals, vehicles and premises.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Checked vehicle equipment for proper functioning prior to use.
Provider Relations Representative
Lifetime Benefit Solutions
05.2010 - 03.2015
- Answered provider inquiries via email, telephone and written correspondence.
- Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
- Contributed to and enhanced audit processes to maximize quality management standards.
- Assisted with physician recruitment by identifying specific providers within designated territories, negotiating rates for new physicians and distributing provider agreements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Mail Processing Clerk
United States Postal Service
05.2005 - 09.2010
- Used automated mail processing equipment to sort and collate mail.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Tracked outgoing mail to provide accurate customer updates.
- Set up automated mail-processing systems to maintain smooth sorting operations.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Processed and organized incoming mail for distribution to appropriate departments.
Customer Service
Nichols Market
09.2003 - 05.2010
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor’s - Criminal Justice; Sociology
Columbia College
Syracuse, NY06.2010
Associate - Criminal Justice; Sociology
Onondaga Community College
Syracuse, NY06.2008
Associate - Criminal Justice
Monroe Community College
Rochester, NY06.2006
Skills
- Customer Service
- International Shipments
- Customer Inquiries
- Business Processes and Procedures
- Delivery Transport
- Attention to Confidentiality
- HAZMAT Protocols
- Time Management
- Courier Training
- GPS and Route Planning
- Valid Driver's License
- Cost Efficiency
- Federal Regulations
- Resolving Shipping and Delivery Problems
- Document Management
- Route Development
- Delivery and Pickup
- Lab Specimen Transport
- Mileage and Service Logs
Certification
NYS Certified Field Training Officer - 3 years
AED/ CPR Certified - 10+ years
Languages
Italian
Limited Working
Spanish
Limited Working
Timeline
Courier
CJP Transport
05.2019 - Current
Deputy Sheriff
Onondaga County Sheriff, Department
03.2015 - 05.2019
Provider Relations Representative
Lifetime Benefit Solutions
05.2010 - 03.2015
Mail Processing Clerk
United States Postal Service
05.2005 - 09.2010
Customer Service
Nichols Market
09.2003 - 05.2010
Bachelor’s - Criminal Justice; Sociology
Columbia College
Associate - Criminal Justice; Sociology
Onondaga Community College
Associate - Criminal Justice
Monroe Community College
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