Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christina Kardmai

Christina Kardmai

Winter Garden,FL

Summary

Hardworking resident experience specialist with a history of over 10 years of customer service, and a focus on building customer, vendor and team relationships. Motivated when working under pressure, and able to adapt to new situations and challenges to pursue growth.

Overview

13
13
years of professional experience

Work History

Resident Experience Specialist

American Campus Communities
Winter Garden, Florida
10.2022 - Current
  • Provide customer service by dealing with complex concerns and developing successful resolutions, satisfying business requirements, and resident needs.
  • Assisted with package delivery and pickup for residents. Missing package investigation audits, lost and found audits, office inventory checklist, and engaged with vendors (Canteen, Pavlov, etc.) and couriers (Amazon, USPS, etc.) to solve issues.
  • Wrote comprehensive reports after responding to emergencies, lease violations, and roommate conflicts.
  • Assisted residents at the 24/7 desk for general needs: service requests, lockouts, emails, phone calls, and notifying appropriate teams of resident concerns.

Small Business Owner

Shinobi Shiba Boutique
Winter Garden, FL
04.2020 - 10.2022
  • Performed customer service duties such as answering customer questions, emails, and ensuring customer satisfaction.
  • Communicated and negotiated with product suppliers and vendors to procure wholesale, high-quality fabric.
  • Created specialized apparel using heat-sublimated fabric and collaborated with seamless file designers.
  • Designed detailed business plans that outlined budgets and goals.
  • Coordinated inventory, stocking and ordering.

QSFB Hostess Trainer

Walt Disney Parks - Pinocchio Village Haus
Orlando, Florida
01.2018 - 08.2020
  • Trained and supervised new hires in several positions: Front-of-house, Back-of-house, Cashier, Stocker.
  • Jack of all trades, master of all: Coached new cast members on almost 50 different tasks in 6 different locations and helped them complete assessments and online training.
  • Assisted Magic Kingdom Training & Operations team with new hire schedules and various tasks.
  • Taught cast members guest service techniques and conflict resolution skills.

Sales Associate/Manager

PolarX Ornaments
White Marsh, Maryland
11.2012 - 01.2018
  • Drove sales and personalization of ornaments. Consistently exceeded sales goals, establishing store as the highest grossing.
  • Consistently surpassed sales targets, contributing to overall revenue growth.
  • Managed product delivery, monitored inventory levels, and coordinated orders with vendors based on customer data.
  • Recruited and managed employees, providing training on sales tactics and customer service.

Education

BBA - Business Administration And Management

Stevenson University
Owings Mills, MD
05-2022

Skills

  • Communication skills
  • Customer service excellence
  • Planning and organization
  • Vendor management
  • Microsoft Office Suite
  • Complaint resolution
  • Operational efficiency
  • Inventory control

Accomplishments

  • West Resident Experience Specialist of the Year (2025)
  • #1 Leading in Bonusly Recognition of all time for ACC

Timeline

Resident Experience Specialist

American Campus Communities
10.2022 - Current

Small Business Owner

Shinobi Shiba Boutique
04.2020 - 10.2022

QSFB Hostess Trainer

Walt Disney Parks - Pinocchio Village Haus
01.2018 - 08.2020

Sales Associate/Manager

PolarX Ornaments
11.2012 - 01.2018

BBA - Business Administration And Management

Stevenson University

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Christina Kardmai