Christina Kersten
Port Jefferson Station
Summary
Dedicated Billing Coordinator with a strong background in medical billing and collections. Known for multitasking abilities and effective communication, consistently enhancing relationships with patients and ensuring timely resolution of billing issues.
Overview
11
11
years of professional experience
Work History
Billing Coordinator
American Medical Response, AMR
Bay Shore
09.2021 - 10.2025
- Processed patient billing information and verified accuracy of claims.
- Coordinated with insurance companies to resolve billing discrepancies.
- Managed patient inquiries regarding billing and payment issues.
- Updated billing records using electronic health record systems.
- Collaborated with healthcare providers to ensure timely claim submissions.
- Created and maintained accurate customer records in database system.
- Coordinated with sales team to ensure accurate billing of customers.
- Developed and maintained positive relationships with customers through effective communication.
- Worked with team members to identify and develop process improvements.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
Billing Coordinator
Hunter EMS
Bay Shore
12.2014 - 09.2021
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Processed invoice payments and recorded information in account database.
- Managed all payments processing, invoicing and collections tasks.
- Answered customer questions to maintain high satisfaction levels.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Submitted claims to insurance companies.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Worked with team members to identify and develop process improvements.
Education
High School Diploma -
Plainedge High School
Massapequa, NY06-1981
Skills
- Medical transport billing
- Insurance verification
- Medical billing and collections
- Patient billing
- Customer relationship management
- Medical billing expertise
- Billing dispute resolution
- Multitasking and organization
Timeline
Billing Coordinator
American Medical Response, AMR
09.2021 - 10.2025
Billing Coordinator
Hunter EMS
12.2014 - 09.2021
High School Diploma -
Plainedge High School