Christina Kestner
City Of Saint Peters,MO
Summary
Dynamic Market Area Manager at Valvoline with a proven track record in key account management and relationship building. Achieved significant revenue growth through strategic market expansion and effective team training. Known for exceptional communication skills and a data-driven approach to decision making, fostering a culture of collaboration and high performance.
Professional manager with proven track record in market area oversight. Skilled in strategic planning, team collaboration, and driving business growth. Adept at adapting to evolving market conditions and delivering consistent results. Strong communicator with expertise in market analysis, customer relationship management, and operational efficiency.
Overview
14
14
years of professional experience
Work History
Market Area Manager
Valvoline
09.2023 - 04.2025
- Developed strong relationships with key clients, resulting in long-term business partnerships and repeat customers.
- Implemented training programs for new hires, ensuring rapid onboarding and integration into the team''s culture.
- Streamlined internal processes for better efficiency in client management, reporting, and communication efforts.
- Expanded client base for increased revenue through targeted prospecting, networking, and relationshipbuilding.
- Managed budgets, forecasting trends, and overseeing inventory to maximize profitability in the market area.
- Organized promotional events to raise brand awareness and attract potential customers within the target market area.
- Created an inclusive work environment that fostered open communication among team members, resulting in increased productivity and team morale.
- Pioneered the use of advanced sales tools and technologies to streamline daily tasks and enhance client engagement.
- Maintained expert knowledge of industry trends and best practices by attending conferences and participating in professional development opportunities.
Floating Manager
Valvoline
09.2021 - 09.2023
- Implemented efficient scheduling and task allocation strategies to enhance team productivity.
- Managed budgets, financial reporting, and forecasting to maintain profitability and control expenses.
- Developed comprehensive training materials for swift onboarding of new employees.
- Resolved customer inquiries and complaints promptly while upholding a professional demeanor.
- Mentored junior staff in leadership development and problem-solving techniques.
Service Center Manager
Valvoline
03.2019 - 09.2021
- Established performance goals for staff and provided continuous feedback to enhance productivity.
- Resolved escalated customer issues promptly, reinforcing customer loyalty.
- Fostered open communication among team members to promote a positive work culture.
- Presented budgets and performance reports to corporate offices, ensuring transparency.
- Implemented efficient service center processes, resulting in improved customer satisfaction.
- Developed training systems for new employees on service protocols.
- Trained new staff on company policies and expectations for operational excellence.
- Managed budgets and resources effectively, ensuring profitability of the service center.
- Actively participated in industry conferences and networking events to stay current on market trends and best practices in service center management.
- Promoted a positive work culture by fostering open communication channels among team members.
Market Trainer
Valvoline
08.2014 - 03.2019
- Increased employee retention rates by implementing ongoing professional development opportunities.
- Streamlined onboarding processes for new hires by designing efficient orientation programs.
- Partnered with subject matter experts to ensure accuracy and comprehensiveness in content development.
- Incorporated real-world examples into lessons, connecting theoretical concepts to practical applications.
- Ensured compliance with regulatory requirements related to employee education by maintaining accurate records of completed trainings and certifications.
- Facilitated workshops focused on building essential skills for success in the competitive marketplace.
- Coached individuals on career advancement strategies, fostering personal growth within the organization.
- Optimized training delivery methods by incorporating e-learning platforms and virtual classrooms, expanding accessibility to remote employees.
- Evaluated trainee progress through assessments, providing constructive feedback for continuous improvement.
- Updated training materials regularly to maintain relevancy with evolving industry trends and standards.
- Built rapport with participants through strong interpersonal skills, establishing trust and credibility as an instructor.
- Optimized training curriculum with team exercises, group discussions and lectures.
- Participated in business improvement groups to capture information and feedback for topic delivery and training mandates.
- Developed job-specific competencies and performance standards.
- Contributed to the creation of best practices in market training, ensuring consistency across company locations.
Customer Service Lead
Valvoline
09.2013 - 08.2014
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
- Established clear expectations around performance standards along with providing appropriate resources needed for success.
- Provided coaching and mentoring to employees.
- Trained and mentored [37] new personnel hired to fulfill various roles.
- Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
Customer Service Representative
Valvoline
07.2011 - 09.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Participated in training programs to enhance product knowledge and customer service skills.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
No Degree - Buisness And Education
Lindenwood University
Saint Charles, MOIntroduction To Management
Valvoline
AshlandManaging People Professionaly
Valvoline
Ashland KYSkills
- Data-driven decision making
- Key account management
- Merchandising strategies
- Sales strategy development
- Relationship management
- Territory management
- Market expansion
- Teamwork
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Team collaboration
- Verbal and written communication
- Adaptability and flexibility
- Team building
- Staff training and development
- Goal setting and achievement
- Self motivation
- Sales presentations
- Professionalism
- Goal setting
- Sales process
- Customer complaint resolution
- Strategic planning
- Presentations and public speaking
- Objection handling
- Inventory management
- Adaptability
- New hire onboarding
- Closing techniques
- Presentation skills
- Sales projections
- Revenue growth
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hours401k matchPaid sick leavePersonal development programsStock Options / Equity / Profit SharingCareer advancementTimeline
Market Area Manager
Valvoline
09.2023 - 04.2025
Floating Manager
Valvoline
09.2021 - 09.2023
Service Center Manager
Valvoline
03.2019 - 09.2021
Market Trainer
Valvoline
08.2014 - 03.2019
Customer Service Lead
Valvoline
09.2013 - 08.2014
Customer Service Representative
Valvoline
07.2011 - 09.2012
No Degree - Buisness And Education
Lindenwood University
Introduction To Management
Valvoline
Managing People Professionaly
Valvoline
Similar Profiles
Bradley TownsendBradley Townsend
Assistant Manager at ValvolineAssistant Manager at Valvoline
Zachary KirschlerZachary Kirschler
Help Desk Supervisor at ValvolineHelp Desk Supervisor at Valvoline
Aschton GeisenAschton Geisen
Automotive Lube Technician at ValvolineAutomotive Lube Technician at Valvoline
Zoya DyfortZoya Dyfort
Senior Technician at ValvolineSenior Technician at Valvoline
Samantha ChymiakSamantha Chymiak
Center Operations Manager at Biolife Plasma ServicesCenter Operations Manager at Biolife Plasma Services