Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Languages
Timeline
Generic

Christina Kiekow

Glenville,MN

Summary

Adept at driving project success and ensuring data integrity, my tenure at Agilis Company honed my skills in data validation and strategic planning. Leveraging a strong work ethic and proficiency in Mavro and FIS, I've consistently enhanced process efficiency and client satisfaction, embodying a solution-focused approach to implementation and data management challenges.

Overview

17
17
years of professional experience

Work History

Implementation/Quality Specialist

Agilis Company
Albert Lea, MN
06.2024 - Current
  • Assisted in the development of new products by conducting research into raw materials used in production processes.
  • Facilitated training sessions for staff on quality assurance procedures and policies.
  • Analyzed issues and recommended corrective actions to improve final results.
  • Trained end users on software and hardware functionality, best practices and protocols.
  • Participated in brainstorming sessions regarding potential improvements for current products.
  • Conducted internal audits to ensure compliance with quality standards and procedures.
  • Maintained lab cleanliness and safety standards.
  • Identified quality problems and recommended solutions.
  • Provided technical support to other departments on quality-related matters.
  • Developed and implemented comprehensive quality assurance programs to ensure compliance with industry standards and regulations.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Collaborated with engineering teams to resolve complex product issues during the design phase.
  • Updated and maintained the Quality Management System documentation to reflect current practices and regulatory changes.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Participated in external audits and regulatory inspections, providing necessary documentation and support.
  • Trained employees in proper equipment use and product testing procedures.
  • Consulted with management and personnel to educate on QA standards.
  • Documented daily inspection results and reported any discrepancies or problems immediately.
  • Coordinated with cross-functional teams to address quality issues and implement corrective actions.
  • Supported continuous improvement initiatives by analyzing performance data and recommending process enhancements.
  • Led internal audits to identify areas for improvement and ensure adherence to quality management systems.
  • Maintained records of test results, QC and QA activities, and related documents.
  • Prepared presentations outlining proposed changes or enhancements for upper management review.
  • Streamlined implementation processes to increase efficiency and reduce project delivery times.
  • Conducted training sessions for users on how to use the newly implemented software program.
  • Developed and executed test plans to ensure software functionality meets client expectations.
  • Served as liaison between customer support team and technical team members in order to resolve any issues or questions that arose during implementation.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Implemented and configured software solutions according to project specifications.
  • Monitored system performance post-implementation to ensure optimal operation.
  • Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.
  • Developed and documented implementation plans for new software systems.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring to client needs.
  • Conducted post-implementation reviews to assess project success and identify areas for improvement.
  • Liaised between clients and technical teams to ensure clear communication of project objectives and requirements.
  • Collaborated with IT staff to develop system requirements based on customer needs.
  • Coordinated with cross-functional teams to troubleshoot and resolve implementation issues.
  • Maintained detailed records of all changes made during the implementation process.
  • Monitored progress of implementations in order to meet deadlines set by clients.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Led internal training sessions to update teams on new technologies and implementation strategies.
  • Coached, mentored and developed implementation managers by teaching best practices and protocols to reduce discrepancies.
  • Analyzed data and feedback to recommend software enhancements and upgrades.
  • Created client rapport to grow profitability.
  • Developed employee training initiatives by leveraging industry trends and partnering with team leaders.
  • Ensured compliance with industry standards and regulations throughout the implementation process.
  • Established communication protocols with customers related to implementation timeline expectations.
  • Created comprehensive user documentation outlining processes, procedures, and troubleshooting techniques.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Identified issues and made potential solution recommendations as problems developed, enabling quick project modifications.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Implemented customizations according to customer specifications while adhering to established coding standards.
  • Maintained positive working relationship with fellow staff and management.
  • Provided feedback on product features or design elements that could improve usability or performance.
  • Reviewed project scope ahead of installation to understand customer expectations and important details.
  • Facilitated user training sessions and workshops to ensure successful software adoption.
  • Developed and maintained project documentation, including implementation plans and user guides.
  • Managed configuration, installation and troubleshooting of applications and software for clients.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Tested various scenarios to ensure accuracy of data entry into the system.
  • Assisted in the development of proposals and presentations for potential implementation projects.
  • Managed project timelines to ensure on-time and within-budget delivery of technology solutions.
  • Coordinated installation activities with external providers as needed.
  • Educated clients by explaining all technology issues in terminology that was simple to understand.
  • Customized software features to meet specific client requirements and preferences.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Verified that every client received highest level of support, assistance and professionalism to uphold company's commitment to service.
  • Assisted in resolving escalated customer issues related to software implementations.
  • Identified discrepancies to devise and initiate cost-effective solutions.
  • Developed strategies for streamlining processes while maintaining high quality standards.
  • Provided technical assistance to internal teams during the development of system configurations.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided administrative support to the finance team including filing documents.
  • Collaborated with cross-functional teams such as engineering, operations, finance.
  • Oversaw daily banking functions including deposits, transfers, payments.

Application Support Specialist

Agilis Company
Albert Lea, MN
07.2020 - 06.2024
  • Answered software and clinical application questions with detailed explanations and examples.
  • Designed training materials and reference guides for end-users.
  • Provided training sessions to users on how to use specific applications effectively.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Tested application functionality prior to release into production environment.
  • Contributed to technical support documentation by updating literature based on common support interactions and known issues with software.
  • Tested new software releases for quality assurance purposes and determined coordination with performance and efficiency goals.
  • Offered go-live support during critical activation period for smooth implementation.
  • Provided application support and maintenance for clients, troubleshooting any issues that arose.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Responded quickly to customer requests regarding application problems or changes.
  • Reported incidents promptly according to company's incident management policy procedures.
  • Interfaced with third party vendors when necessary for resolution of escalated issues.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Maintained positive working relationship with fellow staff and management.
  • Investigated any reported incidents to identify underlying cause and develop solutions accordingly.
  • Resolved user inquiries related to software applications via telephone and email.
  • Handled all reporting tasks for each project and updated support policy documentation whenever changes were noted.
  • Escalated technical issues to development or technical operations team following prescribed support guidelines.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Analyzed system logs and identified areas for improvement in terms of efficiency or security measures.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Offered training sessions to end users to educate on updated systems.
  • Planned and oversaw set-up process from installation to configuration.
  • Participated in software testing, writing test cases and scenarios to improve future training.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maintained up-to-date knowledge of industry trends, best practices, standards, regulations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed routine maintenance and repair.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.

Implementation Specialist

Agilis Company
Albert Lea, MN
03.2014 - 07.2020
  • Conducted workflow analysis, space design or cost comparison analysis.
  • Streamlined implementation processes to increase efficiency and reduce project delivery times.
  • Conducted training sessions for users on how to use the newly implemented software program.
  • Developed and executed test plans to ensure software functionality meets client expectations.
  • Served as liaison between customer support team and technical team members in order to resolve any issues or questions that arose during implementation.
  • Resolved many calls daily by solving problems and providing customer care.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Implemented and configured software solutions according to project specifications.
  • Worked with vendors when necessary in order to obtain needed resources or materials.
  • Monitored system performance post-implementation to ensure optimal operation.
  • Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.
  • Developed and documented implementation plans for new software systems.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring to client needs.
  • Conducted post-implementation reviews to assess project success and identify areas for improvement.
  • Liaised between clients and technical teams to ensure clear communication of project objectives and requirements.
  • Collaborated with IT staff to develop system requirements based on customer needs.
  • Coordinated with cross-functional teams to troubleshoot and resolve implementation issues.
  • Maintained detailed records of all changes made during the implementation process.
  • Monitored progress of implementations in order to meet deadlines set by clients.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Led internal training sessions to update teams on new technologies and implementation strategies.
  • Analyzed current business processes and identified areas where improvements could be made through automation.
  • Created client rapport to grow profitability.
  • Ensured compliance with industry standards and regulations throughout the implementation process.
  • Established communication protocols with customers related to implementation timeline expectations.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Created comprehensive user documentation outlining processes, procedures, and troubleshooting techniques.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Implemented customizations according to customer specifications while adhering to established coding standards.
  • Collected, analyzed and reported on data for use in operational planning.
  • Maintained positive working relationship with fellow staff and management.
  • Provided feedback on product features or design elements that could improve usability or performance.
  • Reviewed project scope ahead of installation to understand customer expectations and important details.
  • Facilitated user training sessions and workshops to ensure successful software adoption.
  • Developed and maintained project documentation, including implementation plans and user guides.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Tested various scenarios to ensure accuracy of data entry into the system.
  • Managed project timelines to ensure on-time and within-budget delivery of technology solutions.
  • Identified potential risks associated with software implementations and developed strategies for mitigating them.
  • Coordinated installation activities with external providers as needed.
  • Educated clients by explaining all technology issues in terminology that was simple to understand.
  • Customized software features to meet specific client requirements and preferences.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Verified that every client received highest level of support, assistance and professionalism to uphold company's commitment to service.
  • Developed strategies for streamlining processes while maintaining high quality standards.
  • Provided technical assistance to internal teams during the development of system configurations.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Operated equipment and machinery according to safety guidelines.
  • Identified needs of customers promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Data Analyst

Agilis Company
Albert Lea, MN
04.2011 - 03.2014
  • Created or reviewed technical design documentation to drive accuracy of reporting solutions.
  • Developed and maintained databases, data systems, reorganizing data in a readable format.
  • Assessed the effectiveness and accuracy of new data sources and data gathering techniques.
  • Translated raw data into meaningful information using statistical techniques.
  • Created and designed business intelligence databases, spreadsheets or outputs.
  • Performed data entry, data cleaning, and data coding for analysis.
  • Maintained library of model documents, templates or other reusable knowledge assets.
  • Maintained documentation of all the processes related to Data Analysis.
  • Filtered and cleaned data, and reviewed computer reports, printouts, and performance indicators to locate and correct code problems.
  • Monitored performance and quality control plans to identify improvements in data systems.
  • Collaborated with cross-functional teams to prioritize business and information needs.
  • Provided technical support for existing reports, dashboards or other tools.
  • Identified needs of customers promptly and efficiently.
  • Prepared detailed reports by collecting, analyzing, and summarizing information and trends.
  • Implemented new data analysis methodologies and data visualization techniques.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked effectively in team environments to make the workplace more productive.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Provided training sessions on topics such as basic file transfer protocols, software installation procedures.
  • Transferred data between computers via FTP or other file transfer protocols as needed.
  • Provided technical support for users who encountered problems during the file transfer process.
  • Developed scripts for automation of routine tasks such as user account creation or file transfer operations.

Data Entry Team Leader

Agilis Company
Albert Lea, MN
03.2009 - 04.2011
  • Translated written documentation and notes into emails and other types of correspondence.
  • Administered disciplinary actions when necessary according to company policy.
  • Engaged in problem solving techniques when conflicts or discrepancies arose within the department.
  • Determined appropriate databases for completed documents and transferred files electronically.
  • Monitored daily productivity and accuracy of data entry staff.
  • Drafted documentation outlining new policies, procedures, and guidelines for the team.
  • Assessed areas of improvement in order to meet organizational goals efficiently.
  • Managed workflow by assigning tasks to individual team members based on their capabilities.
  • Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
  • Ensured compliance with laws regarding protection of confidential information stored in databases.
  • Improved quality of data by producing coherent definitions and data-naming standards.
  • Conducted regular audits to ensure quality standards were met in a timely manner.
  • Adhered to industry standards when entering customer information into databases accurately.
  • Evaluated employee performance through feedback sessions with each member of the team.
  • Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output.
  • Kept detailed notes during meetings and relayed information to co-workers through email.
  • Developed and implemented procedures for data entry operations.
  • Provided guidance, support, and training to team members on data entry processes.
  • Collaborated with other departments to ensure that all customer requests are fulfilled promptly.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Updated and maintained databases with current information.
  • Worked with cross-functional teams to achieve goals.

Data Entry Clerk

Agilis Company
Albert Lea, MN
09.2007 - 03.2009
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output.
  • Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
  • Assisted colleagues with resolving any issues related to data entry operations.
  • Scanned documents into appropriate databases for storage purposes.
  • Maintained database by entering new and updated customer and account information.
  • Determined appropriate databases for completed documents and transferred files electronically.
  • Stored hard copies of data in organized files to optimize retrieval.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Operated various office equipment such as scanners, printers. when required.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Maintained updated knowledge of industry trends related to data entry operations.
  • Followed up on pending tasks until completion.
  • Utilized specialized software applications related to the job role.
  • Reviewed, corrected or deleted data, verifying customer and account information.
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Organized and filed data in appropriate locations for easy access to essential information.
  • Proofread and edited documents to correct errors.
  • Reviewed and updated account information in company computer system.
  • Maintained data entry requirements by following data program techniques and procedures.
  • Kept detailed notes during meetings and relayed information to co-workers through email.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Provided support to management staff in regards to data entry processes.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Exceeded quality goals to support team productivity.
  • Maintained confidentiality of sensitive information.
  • Improved quality of data by producing coherent definitions and data-naming standards.
  • Checked source documents against entered data to ensure accuracy.
  • Researched and obtained further information for incomplete documents.
  • Updated existing records with new or revised information as needed.
  • Identified, corrected, and reported data entry errors.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Maintained confidentiality of sensitive information entered into the system.
  • Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Obtained scanned records and uploaded into company databases.
  • Adjusted settings for format, page layout and line spacing.
  • Followed data program techniques and procedures to maintain data entry requirements.
  • Translated written documentation and notes into emails and other types of correspondence.
  • Verified accuracy and completeness of data entry into the database system.
  • Identified discrepancies between source documents and entered data.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Blue Earth Area High School
Blue Earth, MN
05-1999

Skills

  • Document Management
  • Data Validation Methods
  • Execution of Project Plans
  • Problem Solving
  • Strategic Project Planning
  • Data Quality Assurance
  • Process improvement
  • Strong work ethic
  • Numeric keypad usage
  • Data entry software
  • Data conversion
  • Data entry
  • Time Management Focused
  • Verifying data accuracy
  • Proficient with Mavro and FIS
  • Editing and proofreading
  • Proficient in Task Management
  • Data management: keep procedures, processes, and documents updated
  • Sensitive Data Protection
  • Some understanding of SQL language
  • Reporting and documentation
  • Client management
  • Implementation management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceFlexible work hoursPersonal development programs

Quote

Courage is being scared to death... and saddling up anyway.
John Wayne

Languages

English
Native language

Timeline

Implementation/Quality Specialist

Agilis Company
06.2024 - Current

Application Support Specialist

Agilis Company
07.2020 - 06.2024

Implementation Specialist

Agilis Company
03.2014 - 07.2020

Data Analyst

Agilis Company
04.2011 - 03.2014

Data Entry Team Leader

Agilis Company
03.2009 - 04.2011

Data Entry Clerk

Agilis Company
09.2007 - 03.2009

High School Diploma -

Blue Earth Area High School

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Christina Kiekow