Christina Kilmartin
412 Long Hill Road Wallingford,CT
Summary
Dynamic Customer Operations Specialist with a proven track record at Alexion Pharmaceuticals, excelling in order management and client relationship management. Skilled in regulatory compliance and process improvement. I successfully trained new team members and enhanced communication strategies, fostering strong partnerships with stakeholders and optimizing operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer Operations Specialist
Alexion Pharmaceuticals
New Haven, CT
03.2023 - 03.2025
- Managed customer accounts and supported relationships with key stakeholders.
- Reviewed drug orders for compliance within all FDA regulations.
- Established professional relationships with specialty pharmacies, distributors, physicians, and hospitals.
- Aided with the testing, training, and implementation of various order management systems.
- Successfully trained new Customer Operations Specialists.
- Lead Specialist of electronic communications for Customer Operations.
Administrative Assistant
Avangrid
Orange, CT
03.2020 - 04.2022
- Processed application payments for Renewable Energy Resources within PURA regulations.
- Worked with team members across various departments in the implementation of various internal software programs used in the application and payment processing, decreasing application processing time, and increasing payment processing efficiency.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Worked with third-party banking institutions during key software implementations, ensuring minimal disruptions during key transition periods.
Logistics Specialist
Avangrid
Orange, CT
01.2016 - 01.2020
- Managed all aspects of material handling, from receiving goods to delivering materials to field crews.
- Collaborated with the Logistics Tool repair team to inventory tools and ensure accurate record-keeping.
- Operated material handling equipment, conducted physical inventories, and maintained storeroom records.
- Ensured proper handling of hazardous waste materials in compliance with regulations.
Education
BA - Psychology, Sociology
University of Connecticut
StorrsSome College (No Degree) -
The Chicago School of Professional Psychology
Chicago, ILSkills
- Order management
- Regulatory compliance
- Client relationship management
- Data analysis
- Process improvement
- Inventory management
- Collaborative communication
- Problem solving
- Multitasking capacity
- Analytical skills
References
References available upon request.
Timeline
Customer Operations Specialist
Alexion Pharmaceuticals
03.2023 - 03.2025
Administrative Assistant
Avangrid
03.2020 - 04.2022
Logistics Specialist
Avangrid
01.2016 - 01.2020
BA - Psychology, Sociology
University of Connecticut
Some College (No Degree) -
The Chicago School of Professional Psychology
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