CHRISTINA KINNER
Naalehu
Summary
Proficient in ensuring seamless guest interactions while upholding high service standards. Strong attention to detail contributes to positive customer experiences and satisfaction. Dedicated to delivering exceptional service through effective communication and professionalism.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Sales Manager
Life is a Gem
Albuquerque
01.2011 - 08.2024
- Cultivated relationships with key clients while nurturing existing customer base.
- Formulated sales plans and strategies to meet revenue objectives and team goals.
Front Desk
The Alpine Village
Taos Ski Valley
04.2004 - 04.2006
- Managed reservations through phone and in-person interactions, ensuring efficient payment processing.
- Attended to guest needs, delivering exceptional service consistently.
- Executed daily responsibilities with accuracy and efficiency.
Reservations Agent
Taos Valley Resort Association
Taos Ski Valley
11.2002 - 03.2004
- Curated and crafted personalized ski packages encompassing hotel accommodations, car rentals, lift tickets, etc.
- Assisted customers with reservations and cancellations in accordance with hotel policies.
- Adhered to company policies and procedures while handling guest requests and inquiries.
Spanish Translator and Nursing Assistant
The People's Clinic
Boulder
07.2001 - 07.2002
- Recorded vital signs of patient
- Provided accurate and culturally relevant interpretation between Spanish and English during medical appointments for non-English speaking patients.
Travel Agent
STA Travel
Washington
06.1996 - 01.1999
- Facilitated corporate, personal, and student travel arrangements utilizing Sabre system.
- Represented STA during familiarization trip to New Zealand to strengthen client offerings.
- Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
- Organized group travel arrangements, coordinating logistics for seamless travel experiences.
- Prepared customized itineraries based on customer needs and preferences.
Education
B.A. - Spanish/Latin American Studies
American University
Washington, DC05.1996
Skills
- Spanish translation
- Cultural competency and sensitivity
- Customer service and support
- Time management
- Problem solving and abilities
- Effective communication and written skills
- Research and attention to detail
- Multitasking capacity
- Reliability and professionalism
Language Skills
Spanish
Professional
German
Professional
Certification
- Toastmasters International: Competent Communicator
- National Outdoor Leadership School Glacier Traverse
References
References available upon request.
Timeline
Sales Manager
Life is a Gem
01.2011 - 08.2024
Front Desk
The Alpine Village
04.2004 - 04.2006
Reservations Agent
Taos Valley Resort Association
11.2002 - 03.2004
Spanish Translator and Nursing Assistant
The People's Clinic
07.2001 - 07.2002
Travel Agent
STA Travel
06.1996 - 01.1999
B.A. - Spanish/Latin American Studies
American University
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