Summary
Overview
Work History
Education
Skills
Timeline
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Christina Kirk

Callahan,FL

Summary

To work in an environment that gives the opportunity to both use my own interpersonal skills and learn new ones to be as effective as possible. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

16
16
years of professional experience

Work History

Financial Coordinator Team Lead

Coastline Orthodontics
11.2021 - Current
  • Update excel spread sheets for auditing purposes
  • Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.
  • Answered questions over phone and in-person regarding billing, scheduling and treatment.
  • Explained insurance benefits, fees and procedures to patients.
  • Contacted insurance carriers to discuss policies and individual patient benefits.
  • Submitted claims to insurance companies on same day as patient treatment.
  • Prepared balance sheets, cash flow reports and income statements.
  • Managed daily financial functions in collaboration with accounting and payroll personnel.
  • Reviewed documents and data to give accurate presentations and forecasts to upper management.
  • Followed up with delinquent accounts to obtain funds and reduce aging balances.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Audit Team to ensure process are being implemented
  • Collect on future appointment and surgery prepayments prior to appointments and Create patient future appointment and surgery estimates
  • Reduced outstanding receivables by diligently following up on past-due invoices.
  • Managed payroll data entry and processing for 5 employees to comply with predetermined company guidelines.

HMO Specialist Team Lead

Nemours Children's Specialty Care
02.2012 - 11.2021
  • Obtain insurance authorization for scheduled visits
  • Communicate with assigned clinics regarding unattainable authorizations
  • Verify and update demographic, insurance, PCP and authorizations/referral information when required at each encounter
  • Monitor voice mail and return calls as appropriate for the main HMO phone line
  • Workqueues: Process encounters via the DAG workqueue daily
  • All other duties as assigned by supervisor or manager.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Developed strong client relationships through consistent communication and attentive service.
  • Followed all company policies and procedures to deliver quality work.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Directed and supervised team of 6 engaged in process development improvments.
  • Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Gathered, organized and input information into digital database.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.

Medical Records Supervisor

St. Vincent's Cardiology
01.2008 - 01.2012
  • Supervised the daily duties of the medical records department
  • Trained all New Hires, Handled all escalated phone calls of complaints and or difficult requests.
  • Streamlined medical records management by implementing efficient filing systems and digital archiving.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations and institutional policies.
  • Reduced errors in record-keeping by conducting regular audits and providing staff training on best practices.
  • Provided ongoing training and resources to staff members on proper documentation practices within clinical settings.
  • Followed up with medical staff regarding missing information in patient records.
  • Tracked and monitored requests for medical records release.
  • Sorted and distributed incoming and outgoing medical records.
  • Input data into computer programs and filing systems.
  • Scanned and uploaded medical records into electronic medical records system.
  • Managed a team of medical records clerks, providing guidance, support, and mentorship to ensure high-quality work output.

Education

High School Diploma -

Baker County Senior High School
Glen Saint Mary, FL

Skills

  • Excel
  • Microsoft Word
  • Strong Organizational Skills
  • Works well unsupervised
  • Team Player
  • Ability to communicate effectively
  • Insurance Documentation Processing
  • General Ledger
  • Microsoft Excel
  • Payroll Administration
  • Invoice Processing
  • Accounts Payable
  • Accounts Receivable
  • Data Entry
  • Telephone Etiquette
  • Payment Collection
  • Financial Reporting
  • Account Reconciliation
  • Accounting Management
  • Collections Understanding
  • Processing Payments
  • Accounts Receivable Management
  • General Ledger Management
  • Audit Coordination
  • Payroll Processing
  • AP/AR Invoicing
  • Staff Development and Training

Timeline

Financial Coordinator Team Lead

Coastline Orthodontics
11.2021 - Current

HMO Specialist Team Lead

Nemours Children's Specialty Care
02.2012 - 11.2021

Medical Records Supervisor

St. Vincent's Cardiology
01.2008 - 01.2012

High School Diploma -

Baker County Senior High School

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Christina Kirk