Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Kissling

Mount Gilead,OH

Summary

Dynamic Medical Assistant with a proven track record at OhioHealth Group, excelling in patient-focused care and HIPAA compliance. Skilled in optimizing appointment scheduling and enhancing clinic efficiency, I foster strong patient relationships through compassionate communication and effective clinical documentation. A reliable team player dedicated to improving health outcomes and patient satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Medical Assistant

OhioHealth Group
05.2018 - Current
  • Assisted in patient intake processes, ensuring accurate collection of medical histories and vital signs.
  • Coordinated scheduling of appointments, optimizing clinic workflow and enhancing patient satisfaction.
  • Educated patients on treatment plans and preventative care strategies, fostering improved health outcomes.
  • Managed electronic health records system, ensuring data integrity and compliance with HIPAA regulations.
  • Trained new medical assistants on office procedures and patient care techniques, supporting team development.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Shift Supervisor

Goodwill
02.2016 - 02.2018
  • Supervised daily operations, ensuring adherence to organizational policies and procedures.
  • Trained new staff on best practices for customer service and inventory management.
  • Implemented workflow improvements that enhanced team efficiency and productivity.
  • Resolved customer inquiries and complaints, maintaining high satisfaction levels.
  • Coordinated merchandise displays, optimizing store layout for increased sales potential.
  • Monitored inventory levels, ensuring timely restocking of essential items.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.

Assembly Line Worker

Whirlpool Manufacturing
07.2001 - 12.2013
  • Operated machinery to assemble components efficiently and accurately.
  • Conducted quality inspections to ensure product standards were met consistently.
  • Collaborated with team members to streamline assembly processes and improve workflow.
  • Trained new employees on safety protocols and assembly techniques effectively.
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated various machines used in production processes.
  • Utilized safety devices and procedures to protect personnel and equipment.
  • Completed daily inspection of machines and equipment.
  • Managed inventory of parts and components.
  • Collaborated with engineering teams to improve production efficiency.

Education

Mount Gilead High School
Mount Gilead, OH

Certified Medical Assistant -

Marion Technical College
Marion, OH
04-2018

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Reliable team player
  • Procedure assistance
  • Compassionate
  • CPR
  • Laboratory specimen collection
  • Maintaining confidentiality
  • Appointment setting

Timeline

Medical Assistant

OhioHealth Group
05.2018 - Current

Shift Supervisor

Goodwill
02.2016 - 02.2018

Assembly Line Worker

Whirlpool Manufacturing
07.2001 - 12.2013

Mount Gilead High School

Certified Medical Assistant -

Marion Technical College

Similar Profiles

CREATE PROFILE
Christina Kissling