Summary
Work History
Education
Skills
Timeline
Generic

Christina Kleiner

Collierville,TN

Summary

Adept at training and leading team members to improve performance, accuracy and employee morale. Strong interpersonal, communication, and multitasking abilities.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Results-driven and accomplished in bringing in new customers and maximizing revenue. Persuasive communicator with personable style. Successful and seasoned with expertise in providing wide range of high-quality solutions. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.

Work History

Account Manager

State Farm
09.2016 - 07.2025
  • Reviewed processes and procedures to identify areas of improvement.
  • Resolved conflicts between team members or departments in an efficient manner.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Analyzed key performance indicators to identify effective strategies.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Participated in ongoing training and compliance activities.
  • Collaborated closely with upper management to develop corporate vision and roll out initiatives to meet goals.
  • Coordinated with internal teams to complete daily assignments and meet deadlines.
  • Gathered and entered valuable data into software systems for recordkeeping.
  • Assessed customer needs and developed solutions to meet those needs.
  • Maintained documentation related to projects such as change requests or bug fixes.
  • Provided technical support and guidance to junior specialists.

Substitute Teacher, K-12

Collierville Schools
Collierville, TN
08.2013 - 09.2016
  • Monitored classrooms, ensuring that all students were safe and adhering to school rules.
  • Maintained accurate records of student attendance, grades, and behavior reports.
  • Organized educational games or projects that reinforce concepts taught in class.
  • Provided guidance to struggling learners by offering alternative methods of instruction.
  • Supervised lunchroom duties, playground activities, field trips and after-school programs.
  • Attended faculty meetings and professional development workshops.
  • Established positive relationships with administrators, teachers and parents.

Design Center Manager

Larwin Homes
Encino, California
05.1995 - 08.1997
  • Analyzed customer requirements, proposed innovative design solutions and managed client expectations throughout the design process.
  • Created and maintained project plans, tracked progress, identified areas needing improvement and provided solutions.
  • Monitored the performance of individual designers in order to provide feedback for professional development purposes.
  • Ensured that all design documents comply with industry standards, regulations and organizational policies.
  • Developed and implemented processes to ensure the successful completion of design projects within budget and timeline constraints.
  • Collaborated with other departments to ensure successful integration of designs into existing systems or platforms.
  • Organized meetings with clients to discuss project objectives, scope and deliverables.
  • Reviewed and modified product samples to account for technical and aesthetic requirements.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Design Consultant

Kaufman and Broad
Woodland Hills, California
07.1992 - 05.1995
  • Implemented quality control measures throughout the entire design process.
  • Coordinated with external vendors for printing services or other related activities.
  • Produced detailed mock-ups of proposed designs for client approval.
  • Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
  • Attended meetings and provided input on ideas for upcoming projects.
  • Provided feedback on the functionality, usability, and aesthetics of existing products.
  • Analyzed customer data and feedback in order to improve product performance.
  • Collaborated with clients to identify design needs and develop creative solutions.
  • Communicated with several key clients weekly to discuss individual needs and overall vision.
  • Worked with client via email, phone and in-person to collect information to complete designs.

Education

Bachelor of Business Administation And Management -

University of Memphis
Memphis, TN
08.2009 - 08.2013

Skills

Client Relationship Management/Project Management

Training/Development/Coaching

Reporting/Documentation

Organization/Time Management

Problem Solving/Conflict resoloutions

Data Analysis/Reporting

Sales force training

CRM software

Excellent communication skills

Staff management

Event planning

Systems and software expertise

Timeline

Account Manager

State Farm
09.2016 - 07.2025

Substitute Teacher, K-12

Collierville Schools
08.2013 - 09.2016

Bachelor of Business Administation And Management -

University of Memphis
08.2009 - 08.2013

Design Center Manager

Larwin Homes
05.1995 - 08.1997

Design Consultant

Kaufman and Broad
07.1992 - 05.1995
Christina Kleiner