Christina Klipstein
DMV CSR-Specialist
Lyndon Station,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in providing excellent customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
DMV CSR-Specialist
State Of Wisconsin
Mauston, WI
07.2014 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
Guest Service Representative
Kwik Trip
Elroy, WI
09.2007 - 04.2014
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts - Genereal Studies
08.1993 - 05.1995
Skills
Administrative support
undefinedTimeline
DMV CSR-Specialist - State Of Wisconsin
07.2014 - Current
Guest Service Representative - Kwik Trip
09.2007 - 04.2014
MATC - Associate of Arts, Genereal Studies
08.1993 - 05.1995
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