Christina Knecht
Summary
General Manager with 5 years of experience in employee and customer communication and customer service. Dedicated profession to following health and safety guidelines and handling/cooking food item properly. Motivated to support team members and proactively address issues. Enthusiastic and eager to contribute to team success through working with others and attention to detail. Excited to learn, grow and excel in a new profession.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Fill Clerk
Klingensmith's Drug Stores
Leechburg, PA
10.2023 - Current
- Ensured patient safety by adhering to strict confidentiality standards when handling sensitive medical information.
- Minimized waste by tracking and disposing of expired medications according to pharmacy guidelines.
- Assisted customers with prescription pick-up and provided exceptional customer service, promoting patient satisfaction.
General Worker
Kiski Area School District
Leechburg, PA
09.2022 - Current
- Contributed to a positive school environment by providing friendly customer service to students, faculty, and staff during transactions.
- Maintained a secure environment for handling cash, ensuring proper storage and safeguarding procedures were followed.
- Participated in an audit to verify the accuracy of financial records and maintain accountability standards within the school system.
- Streamlined payment processes by implementing efficient methods for collecting funds from students.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
General Manager
Dommy's Pizza
Vandergrift, PA
11.2020 - 11.2022
- Managed employee training and schedules.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on industry practices, company procedures, and technology systems.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Oversee balancing of cash register and deposited establishment's earnings to the bank, responsible for handling money in safe and lottery machine.
- Worked with vendors and representatives to schedule and receive food and beverage deliveries.
Kitchen Manager
Ianni's Pizzeria Of Vandergrift
Vandergrift, PA
12.2017 - 11.2020
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Made daily and or weekly deposits for restaurant.
Held's Shop N Save
Customer Service/Cashier
North Apollo Pa
12.2010 - 10.2014
- Maintained customer satisfaction with quick and professional handling of product returns.
- Performed cash, card and check transactions to complete customers purchases.
- Checked proper identification for proof-of-age for tobacco sales.
- Enabled customers to feel welcomed, import and appreciated by answering questions about products sold throughout store.
Pizza Maker
Dommy's Pizza
Vandergrift Pa
09.2007 - 07.2008
- Kitchen worker during this time.
Waitress/Bartender
John Anthony's Restaurant
Plum, Pa
01.2004 - 09.2007
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Checked proper identification for sale of alcoholic beverages.
Waitress
King's Family Restaurant
Leechburg, PA
10.2002 - 01.2004
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Telemarketer
Thermo-Twin Industries
Oakmont, PA
04.2002 - 10.2002
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Set up appointments with interested customers according to schedule availability.
Education
GED -
Plum Senior High School
Plum, PASkills
- Employee Training
- Policy Development and Enforcement
- Problem Anticipation and Resolution
- Focus and Follow-Through
- POS Terminal Operations
- Money Handling
- Food Safety and Quality
- Customer Relations
Certification
ServSafe Manager Certification
Timeline
Fill Clerk
Klingensmith's Drug Stores
10.2023 - Current
General Worker
Kiski Area School District
09.2022 - Current
General Manager
Dommy's Pizza
11.2020 - 11.2022
Kitchen Manager
Ianni's Pizzeria Of Vandergrift
12.2017 - 11.2020
Held's Shop N Save
Customer Service/Cashier
12.2010 - 10.2014
Pizza Maker
Dommy's Pizza
09.2007 - 07.2008
Waitress/Bartender
John Anthony's Restaurant
01.2004 - 09.2007
Waitress
King's Family Restaurant
10.2002 - 01.2004
Telemarketer
Thermo-Twin Industries
04.2002 - 10.2002
GED -
Plum Senior High School