Christina Ko
Garden Grove,CA
Summary
Accomplished and skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Soma Intimates
09.2023 - Current
- Analyzed sales reports and KPIs to identify business needs and partners with the Store Manager to execute business and sales strategies.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness by reaching out to women's organizations, colleges, and the local communities
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Took charge of the Net Performance Score (NPS) and maintained a perfect score by analyzing customer feedback and implemented strategies for a better customer experience
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visit.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Assistant Manager
Lindt & Sprungli USA
11.2021 - 06.2023
- Trained individual employees to identify areas for improvement, and provided personalized coaching and support, resulting in a monthly 10% average increase in sales over a 3-month period and a distinguishable increase in employee confidence.
- Consistently received perfect scores in all company audits, demonstrating exceptional attention to detail, and adherence to established policies and procedures.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built trust and rapport with customers during my tenure through consistent communication and follow up, resulting in an average of 15% increase in repeat business and a 10% increase in customer retention.
- Using a meticulous yet supportive approach to management and store operations I’ve consistently exceeded expectations, maintained high levels of customer satisfaction and retention, and created an overall robust and pleasant atmosphere for both employees and customers.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Assistant Manager
Carter's And Osh Kosh
09.2020 - 11.2021
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Anticipated customer needs and provided them with high-quality service while upholding the brand's standards and values to ensure Customer Satisfaction
- Conducted interviewing, hiring, training, and coaching of a diverse staff as necessary
- Analyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
- Upheld positive Store, District, and Leader on Duty goals, such as Credit Card applications, Loyalty Program, Units Per Transaction, Conversions,and Average Dollar Transaction
Keyholder
Typo
08.2019 - 06.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Updated pricing and signage to complete product displays and educate customers.
- Energetically drove and supported all company promotions to achieve sales and K.P.I targets
- Oversaw employee performance, correct problems, and increased efficiency to maintain productivity targets
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
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Golden West College
Huntington Beach, CAHigh School Diploma -
Lincoln Education Center
Garden Grove2007
Skills
- Balancing Daily Deposits
- Operational Efficiency
- Inventory Audits
- Training Initiatives
- Performance Monitoring and Evaluation
- Conversational Korean
- Strategize Business Plans
- Hiring and Onboarding
- Inventory and Shipment Oversight
- Customer Rapport
Timeline
Assistant Store Manager
Soma Intimates
09.2023 - Current
Assistant Manager
Lindt & Sprungli USA
11.2021 - 06.2023
Assistant Manager
Carter's And Osh Kosh
09.2020 - 11.2021
Keyholder
Typo
08.2019 - 06.2020
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Golden West College
High School Diploma -
Lincoln Education Center
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