Christina Koehler
Vancouver
Summary
Dynamic leader with proven expertise in operations management and exceptional interpersonal communication, honed at Craft Cannabis and Nordstrom. Spearheaded initiatives that significantly enhanced customer satisfaction and team productivity. Skilled in staff training and development, adept at driving sales growth and fostering a culture of achievement. Achieved notable success in improving employee loyalty and exceeding sales targets.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager / Education Director
Craft Cannabis
08.2019 - Current
- Managed a diverse team of people fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Store Manager
Nordstrom
06.2009 - 01.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
Associate of Arts - Merchandise Product Development
Fashion Institute of Design & Merchandising
Los Angeles, CA07-2007
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Customer retention
- Inventory control
- Staff training and development
- Consistently meet goals
- Exceptional interpersonal communication
- Sales expertise
- Schedule management
Certification
Medical Marijuana Certified
Timeline
General Manager / Education Director
Craft Cannabis
08.2019 - Current
Store Manager
Nordstrom
06.2009 - 01.2015
Medical Marijuana Certified
Associate of Arts - Merchandise Product Development
Fashion Institute of Design & Merchandising
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