Christina Konley
BRYAN,TX
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
25
25
years of professional experience
Work History
Cashier
Specs
08.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Retail Merchandising Representative
Neptune Retail Solutions
10.2019 - 07.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Utilized visual merchandising techniques to effectively showcase products in retail stores.
Bartender/Bar Manager
Southwest Club Co.
04.1998 - 10.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Helped management plan and serve bar menu exceeding customer expectations.
- Built relationships with vendors to manage orders and negotiate costs.
- Prepared garnishes by evenly slicing and pitting fruits.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Shift Manager
CVS Pharmacy
03.2013 - 11.2018
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
Education
High School Diploma -
Cy-Fair High School
Cypress, TXSkills
- Product Knowledge
- Cash Register Systems
- Money Handling
- Guest Inquiries
- Time Management Skills
- Staff Training
- Issue Resolution
- Customer Relations
Timeline
Cashier
Specs
08.2022 - Current
Retail Merchandising Representative
Neptune Retail Solutions
10.2019 - 07.2022
Shift Manager
CVS Pharmacy
03.2013 - 11.2018
Bartender/Bar Manager
Southwest Club Co.
04.1998 - 10.2019
High School Diploma -
Cy-Fair High School
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