Christina Konrad
Indianapolis,IN
Summary
Successful Analyst is detail oriented, able to adapt in a moment's notice and communicate effectively to all impacted. A successful Analyst has a strong work-ethic and willing to work whatever is needed to accomplish the task.
Overview
32
32
years of professional experience
Work History
Group Performance Analyst
RCI
Indianapolis, IN
09.2000 - 07.2024
- Developed and maintained performance reviews to track key monthly employee performance.
- Provided monthly updates on employee performance targets to senior management.
- Generated comprehensive monthly, quarterly, annual performance data for employee reviews.
- Created documents related to performance in accordance with company established minimum standards.
- Audited employee electronic timecards daily to ensure accuracy. Modified as needed.
- Processed historical payroll corrections per employee or senior management requests.
- Maintained database tracking on-going employee usage of PTO and Sick hours.
- Created documents related to attendance performance in accordance with the company's point system for absences and lateness.
- Prepared employee files for Human Resources pertaining to failed performance, attendance or statistical, resulting in termination.
- Communicated regularly with multiple departments within organization regarding employee pay or performance issues.
Advisor Line Specialist
RCI
Indianapolis, IN
08.1997 - 09.2000
- Fielded calls from employees throughout various departments needing advice on how to handle customer questions, company policies, and technical processes.
- Responded to customers requesting immediate assistance from a supervisor.
Temporary Team Leader
RCI
Indianapolis, IN
06.1994 - 01.1996
- Responsible for the performance of a team of employees.
- Monitored employee calls to ensure high customer service was being provided and also to ensure employees were pursuing all applicable sales opportunities.
- Developed employees one-on-one with low performance results and monitoring scores to help increase performance.
Vacation Guide
RCI
Indianapolis, IN
10.1992 - 06.1994
- Responded to incoming calls from customers wanting to plan a vacation.
- Pursued sales opportunities while maintaining a high level of customer service on member calls.
Education
Bachelor of Arts - Journalism Major; Marketing And Spanish Minors
Ball State University
Muncie, IN05-1991
Skills
- Self Motivation
- Team Collaboration
- Multitasking
- Adaptability and Flexibility
- Excellent Communication
- Attention to Detail
- Task Prioritization
- Decision-Making
- Time Management
Accomplishments
- Received Diamond Award twice for exceptional customer service.
- Received Spirit of RCI twice for going above and beyond in the workplace.
Languages
Spanish
Limited
Timeline
Group Performance Analyst
RCI
09.2000 - 07.2024
Advisor Line Specialist
RCI
08.1997 - 09.2000
Temporary Team Leader
RCI
06.1994 - 01.1996
Vacation Guide
RCI
10.1992 - 06.1994
Bachelor of Arts - Journalism Major; Marketing And Spanish Minors
Ball State University
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