Christina Kowalis
Roseburg,OR
Summary
Dynamic professional with a proven track record at Rise Inc, excelling in teamwork and problem-solving. Adept at enhancing service delivery and operational efficiency through effective communication and adaptability. Skilled in CPR and committed to maintaining high safety standards while providing compassionate care and support to clients.
Overview
16
16
years of professional experience
Work History
DSP
Rise Inc
04.2022 - Current
- Assisted with daily operations to ensure efficient workflow and service delivery
- Supported team in maintaining safety standards and compliance guidelines
- Learned and operated necessary tools and equipment for task execution
- Adapted quickly to new processes and procedures, enhancing overall productivity
- Collaborated with colleagues to complete assignments within established timelines
- Maintained cleanliness and organization of work areas to optimize efficiency
- Engaged in training sessions to develop skills in service excellence
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
Technician
Orenco Systems
07.2021 - 08.2022
- Operated and maintained equipment to ensure optimal performance and safety standards.
- Diagnosed technical issues and implemented effective solutions to enhance system reliability.
- Collaborated with team members to streamline workflows and reduce operational downtime.
- Conducted routine inspections to identify potential equipment failures before they occurred.
Call Center Representative
First Call Resolution
07.2015 - 08.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new representatives on call handling procedures and system navigation.
- Managed high-volume call queues while ensuring customer satisfaction and issue resolution.
- Documented interactions accurately in CRM software, maintaining detailed records of customer issues.
- Collaborated with team members to streamline processes and enhance overall service delivery.
- Provided feedback on common customer concerns to improve product knowledge among staff.
- Adapted quickly to changing policies and procedures while delivering consistent service quality.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Chill Staff Member
Dairy Queen Grill & Chill
03.2012 - 08.2015
- Provided excellent customer service while taking and fulfilling orders efficiently.
- Maintained cleanliness and organization in dining and kitchen areas to ensure a positive environment.
- Assisted team members with food preparation and assembly to meet high-quality standards.
- Operated kitchen equipment safely, following all safety and health regulations.
In Home Care Giver
Private Pay
01.2010 - 09.2011
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medication according to care plans and health regulations.
- Developed personalized care plans based on individual client needs and preferences.
- Communicated effectively with families regarding client progress and care updates.
- Maintained a clean and safe environment, adhering to hygiene standards.
- Monitored clients' health status, reporting any changes to appropriate personnel.
- Provided companionship, enhancing emotional well-being through engaging activities.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Education
Canyonville Christian Academy
Canyonville, ORSkills
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Problem-solving abilities
- Multitasking
- Critical thinking
- Clear communication
- CPR certification
- Organizational skills
- Team collaboration
- Adaptability and flexibility
Timeline
DSP
Rise Inc
04.2022 - Current
Technician
Orenco Systems
07.2021 - 08.2022
Call Center Representative
First Call Resolution
07.2015 - 08.2021
Chill Staff Member
Dairy Queen Grill & Chill
03.2012 - 08.2015
In Home Care Giver
Private Pay
01.2010 - 09.2011
Canyonville Christian Academy