Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christina Krueger

Seguin,TX

Summary

Dynamic Chief Operations Manager with a proven track record at Resilient Health Austin, excelling in clinical trial management and compliance oversight. Spearheaded process improvements that enhanced patient care quality and staff productivity. Adept at developing training programs and fostering effective communication, driving team success in a fast-paced environment.

Overview

24
24
years of professional experience

Work History

Chief Operations Manager

Resilient Health Austin
04.2024 - Current
  • Managed clinical trials from inception to completion, ensuring adherence to protocols and timely submission of accurate reports.
  • Championed continuous learning opportunities for staff through workshops or seminars resulting in higher competency levels among employees.
  • Oversaw daily operations of the clinic, including staff scheduling, patient flow management, and facility maintenance.
  • Enhanced staff productivity through effective training programs and performance management strategies.
  • Recruited trained, and mentored new employees, fostering their professional development within the organization.
  • Coordinated multidisciplinary team meetings to discuss complex cases and devise individualized treatment plans for patients.
  • Ensured regulatory compliance with timely audits, thorough documentation, and prompt corrective actions.
  • Spearheaded process improvement initiatives that resulted in increased efficiency and improved patient care quality.
  • Conducted performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
  • Established effective communication channels between departments, fostering a collaborative work environment.
  • Reduced operational expenses by optimizing resource allocation and managing budgets prudently.
  • Created a safe work environment by enforcing workplace safety policies and conducting regular risk assessments.
  • Regularly evaluated employee performance and provided feedback.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Managed 15 employees with various personalities and from different cultures for large 4-physician practice.
  • Facilitate hiring of qualified personnel by interview applicants and making recommendations for employment.
  • Selected, promoted and terminated staff members.

Adult Education Instructor

Alamo Community Colleges
01.2023 - Current
  • Recommended curriculum choices and created lesson plans to maximize effectiveness of instruction.
  • Used positive reinforcement and provided clear feedback to help students succeed.
  • Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
  • Utilized multimedia strategies to facilitate learning and increase student engagement.
  • Conducted skills assessments to uncover performance gaps.
  • Managed small and large groups of students for classroom and off-site instruction.
  • Cultivate partnerships with vocational training companies when advocating for refugee placements.
  • Developed detailed daily lesson plans for activities.
  • Handled admissions and attendance reports for 10-15 students in professional education course.
  • Handled admissions and attendance reports for 10-15 students in professional education course.
  • Facilitated traditional, online and hands-on training for over 10-15 students to promote effective, tailored learning.

Esthetician/Medical Assistant

LCS Medical Spa
11.2001 - Current
  • Provided advanced skin assessments to tailor treatments for diverse client needs.
  • Delivered high-quality facials, chemical peels, and waxing services in fast-paced environment.
  • Educated clients on skincare routines and product selections to enhance home care practices.
  • Mentored junior estheticians, fostering skill development and adherence to best practices.
  • Implemented new skincare technologies and techniques to improve service offerings and client satisfaction.
  • Collaborated with management to optimize scheduling processes for enhanced operational efficiency.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Analyzed skin condition and made appropriate product recommendations.
  • Fostered friendly, warm, and exceptional customer experience.
  • Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
  • Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.

Site Coordinator

Community Health Centers of South Central Texas
11.2022 - 04.2024
  • Coordinated logistics and scheduling for site operations, ensuring efficient workflow and resource allocation.
  • Managed communication between stakeholders to streamline project updates and address concerns promptly.
  • Implemented operational procedures to enhance site safety and compliance with regulations.
  • Developed training materials for new staff, facilitating smooth onboarding processes and knowledge transfer.
  • Assisted in budget tracking and reporting, contributing to financial accountability within project initiatives.
  • Monitored equipment usage and maintenance schedules to prevent downtime and optimize performance.
  • Evaluated site performance metrics, identifying areas for improvement in service delivery and customer satisfaction.
  • Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
  • Oversaw successful project completions while consistently meeting or exceeding both internal and client expectations in terms of quality, scope, budget, and timeline parameters.
  • Supervised crew of over 25 employees.
  • Enhanced team productivity through effective scheduling, resource allocation, and progress tracking.
  • Implemented innovative solutions to unforeseen site challenges, minimizing impact on project timeline and costs.
  • Led site inductions and safety briefings for all new personnel, reinforcing culture of safety and compliance.
  • Maintained detailed records of project progress and expenditures, ensuring accountability and facilitating audits.
  • Initiated mentorship program for junior staff, enhancing skill development and fostering supportive team environment.
  • Oversaw procurement and maintenance of site equipment, ensuring availability and operational efficiency.
  • Streamlined document management for improved project efficiency, implementing digital filing system accessible to all team members.
  • Optimized resource allocation to meet project demands, utilizing detailed scheduling system.
  • Coordinated post-project evaluations to capture learnings and improve future project management practices.
  • Implemented contingency plans to address last-minute changes or unforeseen events.

Practice Manager/COO

Concierge Medical Care
09.2017 - 07.2023
  • Oversaw daily operations to ensure efficient practice management and patient flow.
  • Implemented new scheduling system, enhancing appointment accuracy and reducing wait times.
  • Trained staff on best practices for patient engagement, improving service delivery quality.
  • Developed operational protocols that streamlined workflows and increased team productivity.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed and implemented staff training programs to elevate service standards and patient satisfaction.

Education

Bachelor of Science - Business Administration Management/Healthcare Mgmt

Hallmark University
San Antonio, TX
07-2019

EMT Basics - Emergency Medicine

Ruiz EMT
Laredo TX
08-2025

Paralegal Certification - Paralegal Studies

Boston University
Online
05-2005

Esthetician License - Esthetics

San Antonio Beauty Academy
San Antonio, TX
05-2009

Skills

  • Site monitoring
  • Audit preparation
  • Medical practice management
  • HIPAA compliance
  • Developing training programs
  • Team management
  • Quality improvement
  • Staff supervision
  • Compliance oversight
  • Employee issue resolution
  • Revenue cycle management
  • Resource management
  • Administrative oversight
  • Business analysis
  • Organizational development
  • Operations optimization
  • Cross-functional coordination

Languages

Spanish
Professional Working
English
Full Professional

Timeline

Chief Operations Manager

Resilient Health Austin
04.2024 - Current

Adult Education Instructor

Alamo Community Colleges
01.2023 - Current

Site Coordinator

Community Health Centers of South Central Texas
11.2022 - 04.2024

Practice Manager/COO

Concierge Medical Care
09.2017 - 07.2023

Esthetician/Medical Assistant

LCS Medical Spa
11.2001 - Current

Bachelor of Science - Business Administration Management/Healthcare Mgmt

Hallmark University

EMT Basics - Emergency Medicine

Ruiz EMT

Paralegal Certification - Paralegal Studies

Boston University

Esthetician License - Esthetics

San Antonio Beauty Academy

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