Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christina Kruemmer

Middletown,DE

Summary

Results-driven professional known for exceptional attention to detail and effective communication. Demonstrated success in resolving customer issues collaboratively, ensuring adherence to policies while enhancing customer experiences. Detail-oriented professional skilled in process improvement and time management. Demonstrated success in troubleshooting complex issues and collaborating across departments to enhance customer experiences and operational efficiency.

Overview

6
6
years of professional experience

Work History

Outbound Problem Solver

Amazon
Middletown, Delaware
11.2021 - 05.2025
  • Streamlined outbound problem solving through implementation of new processes and procedures.
  • Collaborated with various departments to enhance customer satisfaction via effective issue resolution.
  • Utilized advanced diagnostic tools to troubleshoot complex technical issues.
  • Ensured compliance with company policies during issue resolution processes.

Cashier

Giant Food Stores
Middletown, DE
04.2019 - 09.2021
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Followed company security procedures for handling large sums of money.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.

Education

High School Diploma -

Oak Hill High School
Meir, IN
05-1989

Skills

  • Problem solving
  • Effective communication
  • Attention to detail
  • Team collaboration
  • Time management
  • Process improvement
  • Cleaning and sanitizing
  • Order packaging
  • Decision making aptitude
  • Online orders preparation
  • Customer service
  • Expense tracking
  • Cash management
  • Sales transactions
  • Currency counting
  • Dependability and reliability
  • Clear communication

References

References available upon request.

Timeline

Outbound Problem Solver

Amazon
11.2021 - 05.2025

Cashier

Giant Food Stores
04.2019 - 09.2021

High School Diploma -

Oak Hill High School

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