Summary
Overview
Work History
Skills
AREAS OF EXPERTISE
Timeline
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Christina Krupp

Saint Charles,MO

Summary

Dynamic and results-driven Account Executive with a proven record of success managing diverse healthcare client portfolios with a focus on employee assistance programs. Skilled in remote account management, client engagement, and data analysis, with a strong focus on driving program utilization and business growth. Known for fostering trusted client relationships, delivering high-quality service, and aligning solutions with organizational goals. Adept at strategic planning, communication, and cross-functional collaboration.


Overview

20
20
years of professional experience

Work History

Account Executive

Magellan Health
10.2024 - Current
  • Oversee medium to large employer accounts, managing all aspects of Employee Assistance Program (EAP) services, including onboarding, engagement strategies, reporting, and escalated member support.
  • Build and maintain relationships with internal operations (Clinical, Network, Product Innovation, etc.), customer benefits managers, national benefit consulting houses, and customer vendor partners.
  • Develop and maintain strategic relationships with customers to help them reach their health and business goals.
  • Create and execute strategies for account growth and retention with Magellan Leadership.
  • Organize and manage internal resources to achieve business objectives, high levels of account satisfaction and NPS, and ensure that Magellan's products and services support customers' needs while achieving retention and growth.
  • Oversee contractual requirements are met and achievement of service level delivery requirements.
  • Drive growth, member engagement, and renewal activities.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.

Account Manager II

Magellan Health
04.2022 - 10.2024
  • Overall management of assigned book of business for company's products and services to achieve profitable retention of accounts.
  • Develops and maintains multi-level relationships within client organizations which includes maintaining contract requirements and customer-centric terms.
  • Oversees new business development and customer servicing.
  • Liaised between account holders and various departments.
  • Educated clients on new programs and services and updated account information to maintain high standards of client service.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Analyzed account details such as usage, sales data, and client comments to enhance understanding of effectiveness and client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Coordinate customer trainings.
  • Analyze program engagement trends to develop personalized promotional campaigns and communication project plans to drive utilization.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Account Manager I

Magellan Health
06.2021 - 04.2022
  • Supports in development and maintenance of strategic business plan that fully reflects customer's business objectives and how company solutions align to those objectives and specifically guides operational, financial, network, clinical and relationship initiatives.
  • Develops strong relationships which penetrate customer at various levels involving other internal company staff to maintain multiple connections and strengthen Ensures all customer and account facing services are provided in consistent and timely fashion.
  • Resolves or appropriately escalates customer services issues.
  • Supported upsells and account renewals.
  • Identifies products and services that bring solutions to customer based on thorough understanding of customers strategic business goals and business needs.
  • Builds relationships and alliances with matrix partners.
  • Analyzes data and reporting.
  • Prepares and supports presentations of customer reports with meaning analytics, trending and recommendations for program improvement based on findings.
  • Remote

Contracts Specialist, Network

Magellan Health
06.2017 - 06.2021
  • Assures member access to qualified providers for authorized services and collaborates with key leaders to ensure adherence to budget and cost of care projections.
  • Reviews third party agreements to ensure terms and conditions align with standard contract template terms and conditions.
  • Works directly with internal and external stakeholders to negotiate rates and finalize agreements.
  • Remote

Web Services Specialist

Buckingham Asset Management
04.2014 - 06.2017
  • Primary contact for end-user technical and business issues, questions, comments, and requests related to financial trading website.
  • Conduct individualized, custom training sessions for financial firms using trading site.
  • Track and analyze web usage metrics and trends.

Implementation Specialist

Magellan Health
11.2012 - 04.2014
  • Key facilitator in implementation of programs for new customers and new services for existing customers.
  • Evaluated and defined internal and customer needs, implementing processes to address requirements.
  • Cultivated project timelines, documentation, processes, and updates to develop and execute implementation plans.
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.

Account Specialist

Magellan Health
12.2005 - 11.2012
  • Liaison between midsize and large customer accounts and Account Manager to internal departments such as operations, quality, reporting, legal, underwriting, communications and customer trainings.
  • Supported customer satisfaction and retention by ensuring customers were serviced consistently with contractual requirements and that concerns and/or issues are addressed and resolved.
  • Managed communication campaigns.
  • Analyzing utilization data and creating customer reports.

Skills

  • Client engagement strategies
  • Client account management
  • Customer presentations
  • Time management
  • Organizational skills
  • Problem-solving
  • Analytical thinking
  • Contract negotiation
  • Account oversight
  • Excellent communication

AREAS OF EXPERTISE

  • EAP & Behavioral Health Services
  • Strategic Account Management
  • Client Engagement & Retention
  • Data Analysis & Reporting
  • Wellness Program Integration
  • Cross-Functional Collaboration
  • Contract Negotiation
  • Virtual & In-Person Presentations

Timeline

Account Executive

Magellan Health
10.2024 - Current

Account Manager II

Magellan Health
04.2022 - 10.2024

Account Manager I

Magellan Health
06.2021 - 04.2022

Contracts Specialist, Network

Magellan Health
06.2017 - 06.2021

Web Services Specialist

Buckingham Asset Management
04.2014 - 06.2017

Implementation Specialist

Magellan Health
11.2012 - 04.2014

Account Specialist

Magellan Health
12.2005 - 11.2012

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Christina Krupp