CHRISTINA KUBISIAK
Janesville
Summary
Proficient in delivering outstanding customer service and resolving complex inquiries across multiple communication channels. Demonstrated ability to collaborate with internal teams to enhance customer satisfaction and support organizational goals. Recognized for strong relationship-building skills, adaptability, and a commitment to providing positive customer experiences. Proven track record of thriving in fast-paced environments while maintaining high-quality work standards.
Overview
21
21
years of professional experience
Work History
SR Customer Support Representative
Grainger
02.2016 - 10.2025
- Delivered exceptional customer service across multiple communication channels.
- Collaborated with internal partners to ensure a positive customer experience.
- Resolved inquiries efficiently, boosting customer satisfaction.
- Monitored ticketing system to prioritize urgent customer issues effectively.
- Analyzed feedback data to identify areas for improvement in service delivery.
- Developed strong relationships with customers, promoting loyalty and
- repeat business.
- Advised management on best practices for managing challenging customer situations.
- Maintained positive relationships with staff and management to ensure seamless operations.
- Experience with complex customers.
- Resolved inquiries efficiently to enhance customer satisfaction.
Retail Associate Assistant Manager
The UPS Store
04.2005 - 10.2015
- Delivered exceptional customer service, fostering loyalty and repeat business.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction.
- Collaborated with team members to meet sales targets through upselling tactics.
- Processed transactions accurately using point-of-sale systems.
- Handled returns and exchanges in compliance with company policies.
- Trained new associates on store procedures to ensure operational consistency.
- Maintained store cleanliness and organized merchandise displays for optimal shopping experience.
- Assisted customers with product recommendations, packaging, and shipping options.
Education
Associates Degree - Nursing
Blackhawk Technical College
Beloit, WISkills
- Customer service excellence
- Resolved 95% of customer inquiries on the first contact
- Attention to detail
- Data entry accuracy
- Microsoft Office proficiency
- Conflict resolution
- CRM, SAP, and Outlook software proficiency
- Multitasking abilities
- Remote work experience
- Problem solving skills
- Customer feedback analysis
- Team collaboration
- Customer satisfaction improvement through effective support
- Customer relationship management
References
References available upon request
Timeline
SR Customer Support Representative
Grainger
02.2016 - 10.2025
Retail Associate Assistant Manager
The UPS Store
04.2005 - 10.2015
Associates Degree - Nursing
Blackhawk Technical College