Christina LaChance
Pittsburg,CA
Summary
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation. Personable and dedicated with extensive experience in customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Phlebotomist
Noble Hospice And Home Healthcare
10.2023 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Packaged and shipped specimens to central lab daily.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Driver
UBER
07.2015 - Current
- Assured that the vehicle is maintained in excellent condition and is cleaned regularly and In-depth knowledge of vehicle maintenance is drive to various destinations upon request, with knowledge of various cities and efficient routes PROBLEM SOLVING professional appearance, customer friendly and intellectual individual Demonstrated ability to deal peacefully with unforeseen circumstances
- Use advanced driving techniques to better improve time
- Achieved consistently high customer scores due to exceptional service
- Monitored traffic conditions and applied defensive strategies to avoid accidents
- Documented daily mileage, gas and other data
- Transported riders to designated stops according to pre-determined
- Maintained safe driving history with no critical incidents
- Reliable Interacted with customers pleasantly to meet needs and drive Identifying differences in materials, satisfaction
- Following instructions, and detecting details among distracting Transported clients to specified destinations safely and on-time
- Utilized GPS to optimize routes and continuously meet estimated.
Assistant Manager
dollar tree
05.2021 - 01.2022
- Ordering merchandise Cash register deposits and receipts Supporting store manager with the daily store operations, including customer service and the check out process Ensuring company guidelines are followed
- Merchandising Count money in cash registers beginning and end of shift
- Count safe
- Greets customers and handles complaints
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
CPT1\PSR
quest diagnostics
07.2020 - 04.2021
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles
- Labeled blood vials with critical information like time of collection, date, and patient name
- Prepared blood-collecting equipment to draw blood and safely store and transport samples
- Maintained fully stocked phlebotomy cart, carrier, and station
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws
- Coordinated workflow based on stat, schedule, or outpatient needs
- Verified quality of specimens by centrifuging specimens for logistics courier to pick up
- Proficient with venipunctures, finger, or heel sticks on patients of all ages Efficiently complete requisitions and identification of clients Properly label specimens and transport to laboratory or clinical laboratory, as necessary
- Excellent professional and courteous customer interaction with patients, public and staff Trained with pre/post analytical steps of laboratory testing
- Efficiently check in and provide preparation and test orders to patients
- Maintain safe and clean environment Prompt and efficient distribution of specimens to different facilities and labs
- Record known control values from technical instrument ensuring reliability and accuracy
- Developed and maintained positive customer relationships through effective communication
- Following established protocol for temperature and light
- Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety
- Disposed of used needles in sharps containers to avoid accidental needlesticks
- Sanitized work area after every patient to prevent contamination and spread of disease
- Collected blood samples from [50] individuals per day, maintaining consistent patient flow.
Caregiver
Home Instead
11.2018 - 11.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
Phlebotomist
Diagnostic Laboratories
03.2011 - 10.2012
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Verified proper storage and transportation of specimens to laboratories.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Collected blood sample from [50] individuals per day, maintaining constant patient flow.
Education
CPT1 -
Health Career College
Skills
- Strong work ethic and determination to succeed
- Curiosity and eagerness to learn new things
- Compassionate and empathetic
- Dedicated and ambitious
- Reliable and hardworking
- Caregiving
- Patient care
- Phlebotomy
- Meal prep
- Driving
- Cash
- Specimen Preparation
- Venipuncture
- Patient Confidentiality
- Data Entry
- Infection Control
- Patient Support
- Quality Control
- Passenger Transportation
- DOT Compliance
- Passenger Assistance
- Revenue Generation
- Task Delegation
- Product and Service Knowledge
- Operations Management
- Sales Growth
- Team Motivation
- Money Handling
- Customer Relations
- Customer Rapport
- Patient Companionship
- Progress Documentation
- Incident Reporting
- Health Code Standards
- Payment Processing
- Price Checking
- Team Collaboration
- Telephone Reception
Current Goals
- To become financially independent.
- To achieve a good position where I can build my career.
- To learn something new every day.
- To be a better me than the day before.
- Growing with a company where I can continue to learn, take on additional responsibilities, and contribute as much value as I can.
References
Tabitha LVN, (707) 350-3806 Athena McCoy Loan Officer, (775) 813-8146 Rachel Nieto CSR, (415) 879-7951
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist
Noble Hospice And Home Healthcare
10.2023 - Current
Assistant Manager
dollar tree
05.2021 - 01.2022
CPT1\PSR
quest diagnostics
07.2020 - 04.2021
Caregiver
Home Instead
11.2018 - 11.2019
Driver
UBER
07.2015 - Current
Phlebotomist
Diagnostic Laboratories
03.2011 - 10.2012
CPT1 -
Health Career College
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