Christina Lalumandier
Summary
A highly motivated, very skilled professional with thirteen plus years in the healthcare industry, office management and patient relations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled collection specialist/insurance specialist with expertise in collections and success in improving accounts receivable functions and performance.
Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement. Motivated professional offering proficiency in data entry combined with strong analytical skills and consider myself to be very personable and most importantly a team player with exceptional customer service abilities. Fast earner and committed to continuous, self-directed learning.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Homemaker/Stay at Home Mom
Self-employed
08.2020 - Current
- Supported child development milestones by implementing age-appropriate learning activities.
- Improved children''s social skills through engaging group activities and outings.
- Managed schedules for multiple children, coordinating playdates, appointments, and extracurricular activities.
- Collaborated effectively with parents on discipline strategies to maintain consistency across home environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Collections Specialist
GUARDIAN ANESTHESIA SERVICES
08.2018 - 09.2021
- Specialized in appeals for both in and out of network policies
- Contacted patients for collection calls as needed
- Billed correct primary/secondary insurance when necessary
- Provided patients with anesthesia quotes prior to surgery dates
- Answered all patients calls to the best of my ability without transferring call
- Checked online eligibility/benefits as well as claim status daily as needed.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Staff Accountant/ Assistant
INTERSTREAM SOLUTIONS
01.2017 - 06.2018
- Maintain accounting controls by reviewing, preparing and recommending policies and procedures
- Prepare monthly P&L and Balance Sheet summaries, analyses, and roll-forwards on a monthly basis for assigned business accounts
- Research and respond to inquiries from internal team members, management and related parties
- Perform special projects, as required, to assist the department and the company in achieving its goals and objectives
- Perform month-end general ledger account reconciliations, review to ensure accurate monthly recognition and reporting of accruals and associated expenses.
A/R Specialist
MEDICAL PRACTICE SOLUTIONS, LLC
07.2015 - 01.2017
- Responsible for collections of past due receivables totaling 500M
- Solved customer account issues via verbal and written communication with sales, inventory and accounting departments
- Created appeal letters and made claim status calls on unresolved appeals
- Performed scheduled follow up on accounts by working aged reports.
Medical Secretary / Accounts Receivable
GREATER HOUSTON PHYSICIANS ASSOCIATION
08.2013 - 07.2015
- Verified insurance eligibility and patient benefits to optimize reimbursement and customer satisfaction
- Appealed insurance claims via EOB's, medical records, etc
- Responded to direct inquiries from patients, referral services, providers ensuring timely and accurate responses.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
Education
Associates of Applied Science in Health Sciences -
University of Houston
Houston, TX08.2003
Skills
- Account Reconciliation
- Journal Entries
- Accounts Receivable
- General Ledger Reconciliation
- Profit & Loss
- Office Experience
- Microsoft Word
- EMR Systems
- Hospital Experience
- Insurance Verification
- Insurance
- Receptionist
- Sales Experience
- Childhood Development
- Childcare
- Personal Assistant Experience
- Accounts Payable
- Office Management
- Good Telephone Etiquette
- Analytical and Critical Thinking
- Data Entry
- Attention to Detail
- Clerical Support
- Team building
- Verbal Communication
Certification
Radiography Non-Certified Technician, 08/10/05, 04/01/05, 08/01/05
Languages
English
Full Professional
Timeline
Homemaker/Stay at Home Mom
Self-employed
08.2020 - Current
Collections Specialist
GUARDIAN ANESTHESIA SERVICES
08.2018 - 09.2021
Staff Accountant/ Assistant
INTERSTREAM SOLUTIONS
01.2017 - 06.2018
A/R Specialist
MEDICAL PRACTICE SOLUTIONS, LLC
07.2015 - 01.2017
Medical Secretary / Accounts Receivable
GREATER HOUSTON PHYSICIANS ASSOCIATION
08.2013 - 07.2015
Associates of Applied Science in Health Sciences -
University of Houston
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