Christina Lambert
Enfield,CT
Summary
Dynamic and results-oriented professional with extensive experience in customer service and multitasking across restaurant and office settings. Excelled at Lambert’s Lawn Care by enhancing office efficiency and fostering team communication. Proven track record in problem-solving and professionally resolving conflict, ensuring customer satisfaction and repeat business. Skilled in greeting guests and managing high-pressure situations with grace. Aid management with increased efficiency with work systems and processes.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Max Burger Long Meadow
03.2023 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Checked in with servers to confirm preparedness before seating customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Interacted with customers via phone and in person in order to produce a happy environment for returning and new coming customers.
- Built expertise in personal communication over 4 years from problem solving in the restaurant and dealing with unexpected scenarios.
Restaurant Hostess
Three Figs
07.2021 - 10.2023
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Checked in with servers to confirm preparedness before seating customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Answered customer questions about hours, seating, and menu information.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
Office Assistant and Customer Service
Lambert’s Lawn Care
10.2022 - 03.2023
- Prepared and edited documents to produce precise, accurate and professional communication.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
Education
Mechanical Engineering
Central Connecticut State University
New Britain, CTSkills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Problem Solving
- Professionally Resolving Conflict
Timeline
Restaurant Hostess
Max Burger Long Meadow
03.2023 - Current
Office Assistant and Customer Service
Lambert’s Lawn Care
10.2022 - 03.2023
Restaurant Hostess
Three Figs
07.2021 - 10.2023
Mechanical Engineering
Central Connecticut State University
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