Christina Erdman
Bella Vista,AR
Summary
Results-driven Client Relations and Operations Leader with over ten years of experience managing complex client relationships and high-volume service environments. Expertise in leading teams, resolving escalated issues, and coordinating cross-functional partners to achieve compliant service outcomes. Proficient in appraisal management and valuation operations, strengthening partnerships with lender clients and collaborating with vendor appraisers to drive operational efficiency and account growth.
Overview
19
19
years of professional experience
Work History
Client Relations Team Lead
MetriQ Valuation/Clear Falls Valuation
Houston, TX
04.2021 - 03.2026
- Managed lifecycle of appraisal from order origination to completion
- Serve as the primary escalation point for complex appraisal orders, client concerns, and vendor issues.
- Strengthen client partnerships through proactive communication and consultative problem solving.
- Partnered with vendor appraisers nationwide to resolve service challenges and support successful valuation execution.
- Identify workflow improvements by analyzing operational trends and collaborating with internal teams.
Sales Manager
U.S. Cellular
Joplin, Missouri
05.2015 - 08.2020
- Directed high-performing retail sales team to deliver exceptional wireless solutions and customer experiences.
- Consistently surpassed sales and revenue targets through effective coaching and operational leadership.
- Achieved monthly sales targets by implementing targeted training and mentoring for team members.
- Trained and mentored new sales representatives to enhance product knowledge and sales techniques.
- Utilized CRM tools to monitor customer interactions and improve communication efficiency.
- Acted as community brand ambassador, boosting brand visibility through media engagements and local partnerships.
Market Manager
Lifetouch Portrait Studios
Oklahoma City, Oklahoma
04.2009 - 05.2015
- Exceeded market performance targets through structured planning and leadership development.
- Managed multiple studios and teams of up to 36 employees overseeing hiring, training, sales performance and client experience.
- Achieved recognition for outstanding studio performance and photography, reflecting commitment to quality and customer satisfaction.
Leasing Manager
St. Andrews Apartments
Pearland, TX
05.2007 - 04.2009
- Managed leasing operations for 472-unit residential community, overseeing leasing, renewals, and resident relations to ensure high satisfaction and retention.
- Increased occupancy rates by implementing targeted marketing strategies.
- Trained and supervised leasing agents, fostering adherence to best practices and improving overall leasing effectiveness.
- Conducted property tours and showcased amenities, enhancing prospective residents' interest in the community.
- Processed rental applications and conducted background checks on applicants.
- Maintained accurate records of lease agreements and tenant interactions.
Education
Appraiser's License Training - Appraiser Trainee Coursework Completed
Champion School of Real Estate
Houston, TX12-2025
Associate of Arts -
Houston City College
Houston, TX12-2019
Texas Real Estate License - License Inactive
Champion School of Real Estate
Houston, TX07-2005
Some College (No Degree) - Physics
Texas A&M University
College Station, TXSkills
- Client relations
- Client engagement
- Workflow optimization
- Vendor negotiation
- Sales strategy
- Workflow improvement
- Process improvement
- Team leadership
- Coaching and mentoring
- Training development
- Employee development
- Leadership development
- Training facilitation
Affiliations
Regular commitment to volunteering in my local community as a member of the St. Theodore's service committee.
Timeline
Client Relations Team Lead
MetriQ Valuation/Clear Falls Valuation
04.2021 - 03.2026
Sales Manager
U.S. Cellular
05.2015 - 08.2020
Market Manager
Lifetouch Portrait Studios
04.2009 - 05.2015
Leasing Manager
St. Andrews Apartments
05.2007 - 04.2009
Appraiser's License Training - Appraiser Trainee Coursework Completed
Champion School of Real Estate
Associate of Arts -
Houston City College
Texas Real Estate License - License Inactive
Champion School of Real Estate
Some College (No Degree) - Physics
Texas A&M University