Christina Lance

• Implementation of Designed Treatment Interventions through designated training and activities. Accepts responsibility for actions. Anger management. Attends and actively participates in therapeutic activities. Conflict-resolution/problem solving. Decision-making. Demonstrates respect for others. Demonstrates self-examination. Empathy skills. Follows staff instructions. Impulse control.
• Based on an understanding of the goals identified the Youth Treatment Specialist will demonstrate competencies related to the goals by recognizing needs for intervention with adolescents addressing goal-related behaviors; effectively intervening with adolescents when goal-related behaviors are manifested; implementing designated treatment interventions related to goal areas which were addressed in orientation and training, and/or delineated by the Treatment Team. Demonstrating behavior consistent with cognitive and behavioral goals, including expectations for staff as effective role models. Interpersonal/Developmental Issues. Listens and processes information accurately. Manages physical health/hygiene/nutrition needs. Manages sexual arousal/grooming. Physically non-aggressive. Respects personal space/boundaries. Safety/Security Issues. Self-abusive comment/gesture. Sexually non-assaultive. Stress management. Verbally non-aggressive.
• The Youth Treatment Specialist will provide treatment guidance and feedback utilizing sensitive honesty and therapeutic communication skills, providing information to enhance each adolescent's skill acquisition, development, practice, and self-confidence. Demonstrate effective, therapeutic communication skills with adolescents, families, colleagues, and others coming in contact with the Therapeutic Group Home. Ensure safety and infection control policies are consistently implemented. Will participate in housekeeping activities to insure an optimally clean and healthy environment. Nutritionally-balanced meals as well as develop basic living skills. Will supervise and participate in daily scheduled activities /therapy) with youth, for treatment purposes, growth and development needs, exercise, and/or health promotion. Will encourage the adolescents' active participation in all treatment and residential activities. The Will implement necessary interventions to address maintenance problems needing repair or refer to the Program Manager for direction. Daily routine inspections are to be made to identify conditions which jeopardize maintenance of a clean, safe, and healthy treatment environment.
• Management of Information: The Youth Treatment Specialist will follow policies and procedures regarding communication of information, reporting, and documentation.

Parenting Time Specialist:

• Conduct face to face sessions and home visits
• Develop and maintain helping relationships emphasizing youth and family accountability
• Provide objective written documentation of the family's compliance/non-compliance with court ordered requirements
• Complete required documentation, including discharge information, in an accurate and timely manner.
• Enter data and reports promptly into agency portals.
• Notify supervisor and Referral Source immediately in the event of a crisis or program incident.
• Regular and punctual attendance at all appointments.
• Participate in weekly supervision and monthly case staffings to discuss case progress.
• Work collaboratively with team members and willing to help out others when needed.
• Maintain appropriate boundaries with families at all times.
• Understand and respect client confidentiality.
• Attend mandatory trainings.
• Possess a spirit of flexibility.

Family Support Specialist:

• Provide home-based services, education, and support to families.
• Deliver parent coaching services and ensure it is implemented.
• Assist families with household management and emotional/behavioral regulation.
• Enhanced family well-being by providing comprehensive support services and resources.
• Connected families with appropriate community resources for financial, emotional, and educational assistance.
• Developed personalized service plans for each family to address their specific needs and goals.
• Assisted families in navigating complex social service systems to access needed supports and benefits.
• Advocated for families within various organizations, ensuring their voices were heard and needs were met.
• Implement and follow the IFP Intervention Plan written by a therapist.
• Collaborated with multidisciplinary teams to ensure coordinated care and services for families in need.
• Conduct regular home visits to assess family progress and to monitor the safety and well-being of children within the household through regular check-ins and observation adjust support plans as needed.
• Improved family dynamics by offering guidance on parenting strategies, communication techniques, and conflict resolution skills.
• Provided crisis intervention services when necessary to protect children from harm or neglect.
• Follow mandatory reporting laws.
• Provide written or oral communication with the referral source consistently.
• Submit documentation within 24 hours of service.

Supervisor Responsibilities and Duties:

• Hiring potential Parenting Time and Family Support Workers through online channels, social media platforms and professional networks. Screen resumes to identify qualified candidates and conduct in-person or phone interviews. Extend job offers to selected candidate.
• Manage onboarding and training for all new hires.
• Verifying Payroll hours and mileage.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
• Communication with Court appointed Guardian Ad Litem, case worker and attorneys.
• Zoom calls for court hearings with everyone involved in a particular Parenting Time and/or Family Service case contributing to court proceedings for family's best interests and recommending balanced solutions.
• Provide support to a Parenting Time or Family Support worker when there are issues that arise with the case they are working on.
• Handled client complaints, resolved issues, and cultivated an environment of trust with families and everyone involved in an individual case.
• File monthly documentation to the State of Nebraska for each case that is being served maintaining detailed case histories and reports to meet strict standards.
• HIPPA compliance.

• Making sure all employees of a company have the bookings and reservations needed for all of their business travel needs
• Work in a variety of settings helping clients plan and book trips
• Research the best route and the lowest prices
• Book flight reservations; both domestic and international that frequently require multiple stops and layovers and ensure everything is taken care of once employees land in their locations.
• Developed long-lasting relationships with clients to ensure consistent retention and loyalty.

• Supervision of over 200 medical transcriptionists
• Work flow management for 10 facilities
• Working with clients for support-related issues
• Utilization of multiple platforms including EScription, Emon, and Proscribe proprietary platform
• Working knowledge of Cerner and Meditech EMR platforms
• Review of medical transcriptionists in training to determine eligibility and release to unsupervised work
• Review of documents for quality assurance issues.

• Accounts managed - VISN1 to include Manchester, Togus, Northampton, White River Junction
• West Haven, Boston/Bedford
• United States Navy Hospital Okinawa including Radiology
• Manage MT/QA staff consisting of 25 people
• Monitor/Submit monthly reports for TAT including both QA and typing
• Monitor/submit monthly reports for overall quality scores for MT’s
• Responsible for interviewing, hiring MT’s according to company needs to meet TAT.

• Medical language specialist who interprets and edits reports produced by other Medical Transcription professionals
• Give feedback to MTs in order to educate and mentor them along in the account they are assigned to
• QA 30 E-Scription accounts.

• Supervise 30+ MT’s on 6 assigned accounts of my own and upwards of over 100 MT's when covering for other Team Leads
• Approved new hires for my accounts
• Train all new hires for the accounts that I am Team Lead for
• Mentored the new hires as well as any MT that needed improvement
• Ensured TAT was met for all of my accounts and provided extra coverage as necessary.

• Transcribe acute care medical reports for a 600+ bed hospital and Regional Burn Unit and NICCU
• Worked in house for 2 years and then transitioned all MT’s home
• Upon departing I was a Medical Transcriptionist III
• Switchboard operator answering and routing calls on multiline system and paging system.

• Handle incoming and outgoing customer calls concerning orders and return orders
• Handling money from incoming orders via the mail
• Data Entry of orders being called in and mailed in
• Supervising 20 customer service agents, helping with calls and quality assurance.