Christina Langley
Guntersville,AL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Server/ Bartender
Mellow Mushroom Pizza Bakers
09.2021 - Current
- Assisted with dining room set up prior to and after service period.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Kept bar presentable and well-stocked to meet customer needs.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
Substitute Teacher
Morgan County School District
01.2019 - 09.2021
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed lesson plans designed by absent teachers.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
Server/ Bartender
Ay Chihuahua
05.2020 - 05.2021
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Postal Carrier
USPS
10.2016 - 01.2020
- Obtained receipts for registered and certain insured mail.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Assisted customers in receiving oversized parcels by carrying items inside.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Routed all classes of mail in sequence of delivery along established route.
- Sold stamps and money orders to mail customers along daily route.
- Cleaned and checked over vehicle after completion of all daily deliveries.
- Handled undeliverable mail in accordance with established procedures.
- Delivered various types of mail on routes according to strict timelines.
- Correlated and recorded data obtained during surgical procedure, including maintaining departmental records, reports and charts.
Owner/Designer/Seamstress
Little Langley Clothing
07.2015 - 10.2019
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Assessed, optimized and elevated operations to target current and expected demands.
- Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
- Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables.
Manager/Server
Bistro 231
03.2015 - 07.2018
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
Sales Associate
Joann Fabric
08.2014 - 05.2015
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Front Office Manager
Maynor & Mitchell Eye Care
11.2013 - 08.2014
- Greeted visitors and patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.
- Handled payment processing duties and provided patients with receipts and proper bills and change.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Recruited, interviewed and hired employees.
Education
Honors Diploma -
Albert P Brewer High School
Somerville, AL05.2006
Business Administration And Management
University of Alabama At Huntsville
Huntsville, AL2013
Skills
- Activity planning
- Results-focused
- Merchandising knowledge
- Safe Food Handling
- Banquet Coordination
- Positive and Friendly Attitude
- Responsible and Trustworthy
- Salesmanship
- Inventory control procedures
- Retail loss prevention
- Project management
- Issue and conflict resolution
- Staff development
- Brand management
- Savvy negotiator
- Customer relations
- Strategic planning
- Customer service
- Marketing
- Social Media Marketing
Timeline
Server/ Bartender
Mellow Mushroom Pizza Bakers
09.2021 - Current
Server/ Bartender
Ay Chihuahua
05.2020 - 05.2021
Substitute Teacher
Morgan County School District
01.2019 - 09.2021
Postal Carrier
USPS
10.2016 - 01.2020
Owner/Designer/Seamstress
Little Langley Clothing
07.2015 - 10.2019
Manager/Server
Bistro 231
03.2015 - 07.2018
Sales Associate
Joann Fabric
08.2014 - 05.2015
Front Office Manager
Maynor & Mitchell Eye Care
11.2013 - 08.2014
Honors Diploma -
Albert P Brewer High School
Business Administration And Management
University of Alabama At Huntsville
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