Christina Lantigua
Jacksonville Beach,FL
Summary
Driven Operations Coordinator with a proven track record of enhancing operational efficiency and customer satisfaction. Excelled in logistics coordination and process implementation, achieving significant project successes. Skilled in fostering team productivity and building strong client relationships, I bring both critical operational management abilities and exceptional interpersonal skills to drive forward organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Interstate Van Lines
06.2019 - Current
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Expedited order processing, liaising with suppliers to ensure timely delivery of products.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Oversaw day-to-day operations of teams across several sites.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Negotiated contracts with vendors, securing competitive pricing for goods and services.
- Motivated and trained employees to maximize team productivity.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Compiled training materials for new employees and tracked skill development.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Customer Service Representative
Suddath Relocation Systems of Jacksonville, Inc
09.2015 - 06.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Server
First Watch
05.2013 - 09.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Service Representative
Circle K Furniture
01.2011 - 05.2013
- Served as a floor retail associate working hands on with customers selecting and designing furniture.
- Completed sales transactions and payments, as well as placing and scheduling special orders.
- Performed admin data entry and inventory monitoring.
Education
Associate Of Arts And Sciences - Psychology
Leeward Community College
Pearl City, HI05.2011
High School Diploma -
Douglas Anderson School Of The Arts
Jacksonville, FL06.2008
Skills
- Scheduling Management
- Customer Invoicing
- Process Implementation
- Supply Ordering
- Logistics Coordination
- Operations Management
- Quality Assurance
- Scheduling Coordination
- Customer Relations
- Logistics expertise
- Warehouse Operations
- Team Training
- Logistics Oversight
- Teamwork and Collaboration
- Customer Service
- Scheduling
- Purchasing and planning
- Administrative Management
Affiliations
Knowledgeable in DOD rules and regulations for HHG movements and regulations. DPS accessibility and certification.
Certification
IAM training certified. DPS certified and background check cleared.
Timeline
Operations Coordinator
Interstate Van Lines
06.2019 - Current
Customer Service Representative
Suddath Relocation Systems of Jacksonville, Inc
09.2015 - 06.2019
Server
First Watch
05.2013 - 09.2015
Customer Service Representative
Circle K Furniture
01.2011 - 05.2013
Associate Of Arts And Sciences - Psychology
Leeward Community College
High School Diploma -
Douglas Anderson School Of The Arts
IAM training certified. DPS certified and background check cleared.
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