Christina LaRosa
Montgomery,NY
Summary
Licensed service-oriented CSR / Sales Person who delivers high quality customer service by accurately assessing client needs and recommending the most useful policies and products. 2 1/2 years of experience providing personalized and courteous service. Seeks a position offering new challenges and opportunities for career growth and advancement.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Temp Worker
Girl Scouts Heart Of The Hudson
2024.03 - Current
- Assist Executive Administrative Assistant to COO with various tasks as needed.
Personal Lines, Assistant Account Manager
ASZ International
2021.06 - 2024.01
- Identified and solicited sales prospects in agency databases.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Anticipated clients' needs by staying in touch on regular basis.
- Researched providers and compared coverage and premiums to deliver best possible packages to clients.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Developed trusting client relationships by creating insurance programs customized to fit specific needs and offering comprehensive explanations of key features and advantages.
- Sold Auto, Home, Umbrella, Flood insurance products to individuals by using consultative selling techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined goals.
- Served customers with knowledgeable, friendly support at every stage.
- Trained new employees on customer service.
- Built relationships with customers to promote long term business growth.
- Kept detailed records of daily activities through online customer database.
- Checked documentation for accuracy and validity on updated systems.
- Stayed current on company offerings and industry trends.
- Contributed to team objectives in fast-paced environment.
- Processed and recorded new policies and claims.
- Modified, updated and processed existing policies.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Competitive Gymnastics Coach
Dynamic Gymnastics Club
2001.11 - 2020.02
- Collaborated with coaches, students,to run high-quality program.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Developed routines for individual students to meet personal goals and abilities.
- Developed and implemented new drills and activities to increase student engagement and growth.
- Taught students how to perform split leaps, back handsprings and other special techniques.
- Assessed student progress and provided feedback to improve technique and performance.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Coordinated with other instructors and coaches to determine student advancement and progress.
Teacher Assistant for Special Needs Students
Westchester ARC, The Children's School
2008.09 - 2012.05
- Assisted teacher with incorporating multiple types of teaching strategies into the classroom.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Fostered student curiosity and interest through creative hands-on activities.
- Developed and implemented classroom routines to address varying student needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Created and developed lesson plans to meet students' academic needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Shifted between formal and informal methods of teaching to keep students engaged.
Preschool Assistant Teacher
Grace Lutheran Preschool
2007.09 - 2008.06
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained well-controlled classroom by clearly outlining standards and reinforcing positive behaviors.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Encouraged children to interact with each other and participate in group activities.
- Implemented age-appropriate curricula to meet needs of young learners.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Supported students in developing self-esteem and self-confidence.
- Modeled positive behavior and communication skills for students.
- Utilized creative teaching strategies to engage students in classroom.
Education
Bachelor of Science - Behavioral Sciences
Mercy College
Dobbs Ferry, NY08.2007
Skills
- Goal Oriented
- Data Entry
- Customer Service and Complaint Resolution
- Teamwork and Collaboration
- Organizing and Prioritizing Work
- Detail oriented
- Proficient in Microsoft Word, Outlook and Microsoft Teams
- Documentation Skills
- Active Listening
- Paperwork Processing
- Critical Thinking
- Account Management
- Documentation Processing
- Policy Analysis
- Call Management
- Product and Service Solutions
Certification
Personal Line Broker
Timeline
Temp Worker
Girl Scouts Heart Of The Hudson
2024.03 - Current
Personal Lines, Assistant Account Manager
ASZ International
2021.06 - 2024.01
Teacher Assistant for Special Needs Students
Westchester ARC, The Children's School
2008.09 - 2012.05
Preschool Assistant Teacher
Grace Lutheran Preschool
2007.09 - 2008.06
Competitive Gymnastics Coach
Dynamic Gymnastics Club
2001.11 - 2020.02
Bachelor of Science - Behavioral Sciences
Mercy College
Personal Line Broker
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