Christina Layman
Kansas City,MO
Summary
Accomplished Director of Administration at ETC Physical Therapy, We leveraged organizational leadership and office management skills to enhance operational efficiency and employee morale. By implementing innovative processes and fostering strong relationships, We significantly improved interdepartmental communication and reduced corporate costs, achieving a more streamlined, productive work environment. Well-organized Administrator bringing over 16 years managing and overseeing multiple tasks in busy offices. Commended for consistently driving team success through company procedures enforcement and personnel training. Proficient in various software and database management. Accomplished Administrator bringing advanced conflict management and critical thinking skills developed over 16 years of experience in related roles. Empowering and receptive leader with aptitude for building team morale and overseeing task and schedule coordination to optimize team strengths. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
33
33
years of professional experience
Work History
Director of Administration
ETC Physical Therapy
03.2008 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Streamlined administrative processes by implementing new software and organizational systems.
- Supported timely and accurate administrative task completion.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Oversaw payroll processing and benefits administration, ensuring accurate compensation for all employees.
- Improved interdepartmental communication by organizing regular meetings, workshops, and team-building activities.
- Implemented effective policies for data privacy compliance, ensuring the protection of sensitive information.
- Conducted annual performance reviews for direct reports, providing constructive feedback to support professional growth.
- Decreased corporate costs by researching pricing, ordering and maintaining office equipment.
- Coordinated office relocation projects with minimal disruption to ongoing operations or staff productivity.
- Negotiated and executed contracts on behalf of department.
- Completed bi-weekly payroll for 30-50 employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
Medical Biller
ETC Physical Therapy
03.2008 - Current
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Liaised between patients, insurance companies, and billing office.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Delivered timely and accurate charge submissions.
- Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
- Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Supported efficient scheduling practices by verifying patient eligibility and coverage prior to appointments.
- Established strong relationships with insurance representatives, facilitating prompt resolution of billing issues.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Trained new team members in medical billing software, increasing efficiency within the department.
- Organized filing system for patient records, expediting access to essential documents when needed.
- Conducted regular audits of billing records to ensure accuracy and completeness, enhancing overall financial performance for the practice.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Adhered to established standards to safeguard patients' health information.
- Reviewed outstanding balances owed by patients; initiated collection actions if necessary resulting in improved account recovery efforts.
- Assisted patients in understanding insurance benefits, leading to a positive experience during their visit.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Reduced instances of denied claims, carefully reviewing and rectifying coding errors before submission.
- Improved patient satisfaction by providing clear explanations of billing procedures and addressing billing inquiries promptly.
- Cultivated strong relationships with patients and insurance companies, contributing to environment of trust and mutual respect.
- Led project to digitize paper billing records, improving data retrieval times and reducing physical storage needs.
- Enhanced accuracy of insurance claims with meticulous verification and updating of patient records.
- Implemented comprehensive audit system for billing procedures, identifying and rectifying process gaps.
- Reconciled accounts receivable to general ledger.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Generated monthly billing and posting reports for management review.
Bartender
One Block East
08.2003 - 01.2008
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Director of Shipping
Metro Industries, Inc
03.1991 - 08.2003
- Increased shipping efficiency by implementing new inventory management systems and processes.
- Optimized supply chain logistics with strategic partnerships and transportation planning.
- Built strong relationships with key stakeholders such as suppliers and carriers, resulting in better negotiated rates, improved service levels, and enhanced overall supply chain performance.
- Spearheaded process improvements that led to more effective shipment tracking and inventory control systems.
- Improved customer satisfaction rates with accurate, on-time deliveries and proactive communication.
- Managed a team of employees to ensure efficient day-to-day operations in the shipping department.
Education
High School Diploma -
Smith Cotton
Sedalia, MO05.1986
Skills
- Organizational Leadership
- Relationship Building
- Customer Relations
- Office Management
- Account Reconciliation
- Schedule Management
- Document Management
- Records Management
- Payroll and budgeting
- Calendar Management
- Credit and collections
- Time Management
Timeline
Director of Administration
ETC Physical Therapy
03.2008 - Current
Medical Biller
ETC Physical Therapy
03.2008 - Current
Bartender
One Block East
08.2003 - 01.2008
Director of Shipping
Metro Industries, Inc
03.1991 - 08.2003
High School Diploma -
Smith Cotton
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