Christina Hayes
San Diego,CA
Summary
Detail-oriented and analytical professional with extensive experience in case management, compliance, and data coordination. Proven ability to assess risk factors, manage detailed documentation, and ensure adherence to regulatory standards. Strong communicator with a track record of supporting decision making processes, managing high volume caseloads, and maintaining data accuracy. Seeking to leverage transferrable skills into a commercial underwriter role.
Overview
15
15
years of professional experience
Work History
CFT Facilitator
Fred Finch Youth and Family Services
2020.12 - Current
- Coordinated and facilitated multidisciplinary meetings to evaluate client needs and develop structured plans
- Assessed case risks and ensured all decisions aligned with regulatory and organizational guidelines
- Managed detailed documentation and ensured accuracy and completeness of case records
- Acted as a liaison between clients, social workers, and service providers to ensure compliance and timely outcomes
- Maintained HIPAA-compliant records and ensured proper data handling procedures
Case Manager
Southwest Key
2018.10 - 2020.11
- Managed a caseload of up to 20 clients, tracking progress, risk factors, and compliance requirements
- Conducted intake assessments and ensured documentation met federal and state guidelines
- Coordinated with internal departments to ensure timely completion of evaluations and placements
- Reviewed and updated case files to reflect changes in status, ensuring data integrity and accuracy
- Supported decision-making by compiling and presenting case data and recommendations
Lead Educator
Utah Community Action
2017.08 - 2018.10
- Conducted intake interviews and assessed eligibility based on program guidelines
- Maintained detailed records and monitored progress toward program goal
- Collaborated with families and staff to ensure compliance with program requirements
- Organized and led meetings to review performance and adjust plans accordingly
Head Start Home Visitor
Neighborhood House Association
2016.01 - 2017.08
- Provided in-home support while tracking developmental and program compliance metrics
- Maintained accurate documentation and submitted reports in accordance with guidelines
- Connected families with community resources based on assessed needs
Early Head Start Home Visitor
Chicano Federation
2011.01 - 2015.12
- Conducted regular assessments and documented outcomes for reporting purposes
- Ensured adherence to program policies and regulatory requirements
Education
B.A - Psychology
National University
San Diego2017-11
Skills
- Risk assessment and decision-making
- Data entry and record accuracy
- Policy review and compliance
- Microsoft Excel and Office Suite
- Time management
- Communication Skills Expert
- Analytical Thinking
- Team collaboration
- Fast learner, adaptable and Detail-Oriented
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CFT Facilitator
Fred Finch Youth and Family Services
2020.12 - Current
Case Manager
Southwest Key
2018.10 - 2020.11
Lead Educator
Utah Community Action
2017.08 - 2018.10
Head Start Home Visitor
Neighborhood House Association
2016.01 - 2017.08
Early Head Start Home Visitor
Chicano Federation
2011.01 - 2015.12
B.A - Psychology
National University