Christina Le
Little Elm, TX,TX
Summary
Recent Economics graduate with a solid background in customer service, problem-solving, and fast-paced retail operations. Experienced in helping customers, resolving issues quickly, and maintaining accuracy under pressure. Comfortable learning new systems, working with numbers, and communicating clearly with clients. I’m looking for a role where I can bring strong service skills, attention to detail, and an analytical mindset to support customers and contribute to a team that values trust, reliability, and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Specialty Sales
Target
08.2023 - Current
- Collaborated with a team of 20+ associates to maintain an engaging, guest-focused retail atmosphere aligned with Target’s brand standards, contributing to consistently high guest satisfaction scores.
- Delivered 15–25 personalized styling consultations per shift, leveraging extensive product knowledge to enhance the guest experience and increase basket size.
- Drove sales by executing daily merchandise updates and maintaining 90% product availability, reducing out-of-stock incidents and supporting weekly sales goals.
- Utilized Target’s technology platforms (MyDevice, Zebra, RF apps) to assist guests and process transactions, improving checkout and efficiency by 20%.
- Resolved dozens of guest inquiries per shift with a welcoming, solutions-focused approach, reinforcing the “I LOVE TARGET” experience and contributing to repeat guest engagement.
Lifeguard
Town of Little Elm
09.2022 - 08.2023
- Performed rescue operations and administered first aid and CPR, ensuring guest safety in emergency situations.
- Participated in regular in-service training to maintain lifeguarding skills and ensure compliance with safety regulations.
- Worked closely with the aquatic facility team to monitor pool activities and maintain a safe environment.
- Addressed guest inquiries and concerns professionally and courteously.
Guest Services Team Lead
Knott's Berry Farm
05.2021 - 09.2021
- Led a team of guest services associates, fostering a culture of excellence and continuous improvement.
- Conducted training sessions to enhance team skills in customer service and operational efficiency.
- Oversaw daily guest services operations, ensuring a seamless guest experience through effective issue resolution.
- Designed and executed a staff training program, equipping team members with tools and knowledge for success.
- Acted as the primary point of contact for resolving complex guest issues, strengthening guest loyalty.
Call Center Representative
Cal State Fullerton Auxiliary Services
06.2017 - 11.2019
- Managed 60–100+ inbound calls per day while delivering high-quality customer support and maintaining composure in fast-paced environments.
Resolved 90% of escalated calls independently, addressing issues with professionalism and ensuring consistently high client satisfaction. - Improved customer satisfaction scores by efficiently resolving inquiries on first contact, contributing to a 10–15% boost in overall service ratings.
- Built strong customer rapport through empathetic communication, resulting in positive feedback and smoother outcomes even during difficult interactions.
Education
Bachelor of Science - Economics
University of North Texas
Denton12-2025
Associate of Science - Accounting and Business Management
Orange Coast College
California12.2022
High School Diploma -
Garden Grove High School
California06.2021
Skills
- Customer service
- Analytical problem-solving
- Teamwork and collaboration
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and MacOS; economic modeling and forecasting
- Languages: Vietnamese (Fluent), Spanish (Beginner)
- Call center operations
Affiliations
Student Investment Group (SIG) — Member, August 2024–Present
- Gaining introductory exposure to equity research (reading 10-K/10-Q and earnings summaries) and noting key business drivers.
- Practice giving short stock overviews using a simple thesis → catalysts → risks structure; participate in peer Q&A.
- Familiar with basic valuation ideas (multiples, “DCF-lite”) at a conceptual level; building toward independent pitches.
Financial Management Association (FMA) — Member, August 2023–Present
- Attend employer talks/workshops to learn about roles across brokerage, wealth management, and corporate finance.
- Join resume/interview labs; practice behavioral answers and simple market talking points.
- Stay current through headlines and platform demos (e.g., Bloomberg overviews/news apps) to support basic discussion.
Certification
- CPR Certified – American Heart Association (2022-09 - Present)
- AED Certified – American Heart Association (2022-09 - Present)
Languages
Vietnamese
Native or Bilingual
Timeline
Specialty Sales
Target
08.2023 - Current
Lifeguard
Town of Little Elm
09.2022 - 08.2023
Guest Services Team Lead
Knott's Berry Farm
05.2021 - 09.2021
Call Center Representative
Cal State Fullerton Auxiliary Services
06.2017 - 11.2019
Bachelor of Science - Economics
University of North Texas
Associate of Science - Accounting and Business Management
Orange Coast College
High School Diploma -
Garden Grove High School
Additional Experience
Bank of America Investment Banking Virtual Experience Program on Forage October 2024
- Identified an ideal acquisition target for a client based on SWOT analysis and strategic criteria assessment.
- Completed a sensitivity analysis illustrating how the target’s valuation would change with varying factors.
- Created a company profile summarizing key information about the target.
Bloomberg Client Engagement Job Simulation on Forage October 2024
- Completed a job simulation where I advised a hypothetical client on the appropriate Bloomberg product solution.
- Reviewed the client's equity investments and formulated a list of follow-up questions to better understand their needs.
- Researched Bloomberg’s product offerings and provided recommendations to the client on a video call.