Christina Leahong
Charlotte,NC
Summary
Critical thinker with extensive experience coaching and mentoring highly skilled teams. Professional with more than 10 years of experience delegating tasks, case management while servicing internal and external customers.
Overview
8
8
years of professional experience
Work History
Long Term Disability Case Manager
New York Life Insurance Co
03.2021 - 12.2022
- Adhered to company requirements for client interactions and care standards.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking regarding determinations of claims and ongoing case management.
- Reviewed new files to determine current status of LTD claim and to develop plan of action.
- Examined claims forms and other records to determine accurate claim determination.
Data Analyst/Product Manager
Collabera, Bank of America
12.2019 - 04.2021
- Executed small-to-medium-sized qualitative and quantitative studies with customers of digital products by gathering requirements, planning, designing, creating, and launching studies
- Analyzing risk across Wealth management, Consumer and Human Resources
- Investigating data that is transmitted internally and externally outside the client's firewall
- Developing Dashboards via Tableau
- Supported regulatory compliance and risk in a team-based environment
- Supported cross-functional product lines of business, worker's compensation and claim recovery research to support investigations
- Supported team for rating and policy analysis
- Lead worker's compensation and claim recovery research team
- Supported investigations
- Guided development and testing of audit procedures, key performance indicators and metrics
- Exceeded department standards for work quality and productivity and reduced risk.
Case Manager
Lincoln Financial Group
10.2017 - 03.2021
- Adjudicated and managed complex short-term disability claims from initial claim to return to work within strict service level agreements
- Assessment of claimants via telephone interview
- Developed an appropriate return-to-work goal with the employee and employer and provide support for the return-to-work planning process
- Manage and develop excellent relations with Employees, Employers, External HR, doctors, internal Rehabilitation Consultants and Medical Coordinators to facilitate return to work focused plans.
Claims Adjuster
Allstate Insurance
03.2015 - 10.2017
- Individual contributor tasked to identify company risk and liability that consistently reduced impact
- Management of multiple cases simultaneously and documented every step of activity
- Used compassionate verbal, written and persuasive negotiation to attain positive outcome
- Leadership Principles Advocate empowered employees and motivated culture across the board
- Participated in change management planning and assisted facilitation of change management trainings
Education
Bachelor of Science -
Springfield College
MBA - Cybersecurity
Western Governor University
05.2023
Skills
- Change Management Process
- Analyzing Claims
- Medical Terminology
- External Communications
- Standardized Methodologies
- Claim Management
- Claims Assessments
- Contract Interpretation
- Complex Claims
- Complex Calculations
Timeline
Long Term Disability Case Manager
New York Life Insurance Co
03.2021 - 12.2022
Data Analyst/Product Manager
Collabera, Bank of America
12.2019 - 04.2021
Case Manager
Lincoln Financial Group
10.2017 - 03.2021
Claims Adjuster
Allstate Insurance
03.2015 - 10.2017
Bachelor of Science -
Springfield College
MBA - Cybersecurity
Western Governor University
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