
Accomplished supply chain and warehouse operations professional with more than 15 years of experience in customer service, inventory control, analytics, and continuous improvement. Known for strong problem-solving abilities, clear communication, and building collaborative business partnerships that improve operational performance and customer satisfaction.
●Oversee inventory valued at more than $200M, ensuring accuracy, control, and operational readiness.
●Manage inventory team, driving accountability and operational excellence.
●Spearhead continuous improvement initiatives that enhance monthly inventory accuracy and strengthen overall process efficiency.
●Train and mentor team members on industry best practices to support consistent performance and professional development.
●Conduct cycle counts, audits, slotting
●Resolve inventory discrepancies to maintain accuracy and control
●Track, analyze, and report performance metrics through KPI dashboards
●Extensive use of SAP EWM and Microsoft Excel
●Managed and resolved operational, process, and system issues to maintain customer satisfaction
●Identified trends, process improvement opportunities, and customer needs to recommend and implement solutions
●Measured and reported performance using KPIs to evaluate service integrity and operations
●Partnered with senior logistics, replenishment, and planning teams during supply constraints to support on-time delivery execution.
●Communicated significant shipment volume increases to support warehouse and transportation capacity planning.
●Identified root causes of accessorial charges and helped develop actions to recover costs and prevent future expense.