Christina Lee
High Point,USA
Summary
Recognized for a strong commitment to reliability, adaptability, and effective collaboration, consistently driving successful outcomes. Proven ability to navigate challenges and embrace change while fostering a positive and productive work environment. A track record of contributing to team success through open communication and shared goals. Dedicated to maintaining high standards and delivering exceptional results in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Night Auditor
Extended Stay America
09.2019 - 09.2022
- Responding to guest inquiries and resolving any issues that may arise
- Maintaining the cleanliness and organization of the front desk area
- Conducted nightly audit of financial transactions to ensure accuracy and compliance with established standards.
- Reconciled daily cash reports, identifying discrepancies and implementing corrective actions promptly.
- Managed guest check-ins and check-outs, providing exceptional customer service during night operations.
- Prepared detailed financial reports for management review, summarizing daily revenue and occupancy rates.
Patient Service Representative
Cone Health
09.2022 - 10.2025
- Receives a high volume of calls to answer daily
- Displays problem solving skills and takes ownership for patient concerns/issues and solutions
- Ability to manage sensitive and critical information with respect to company policies, as well as laws and regulations
- Collects missing information or updates outdated information
- Consistently meet and exceed department key performance indicators
- Processed insurance verifications, ensuring accurate patient billing and coverage details.
- Other special projects or responsibilities as assigned
Sales Representative
Zero Premium Care
02.2019 - 09.2019
- Negotiate and sell various insurance products to meet the needs of clients via telephone
- Analyze clients' current insurance policies and suggest additions or changes
- Market insurance products to attract new customers
- Communicate effectively with clients to explain policy features, benefits, and coverage details
- Handle sales administration tasks such as preparing quotes, processing applications, and maintaining customer records
- Assisted in managing customer accounts, ensuring timely follow-ups and resolution of issues.
Cashier
DD's Clothing Store
01.2018 - 02.2019
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable recommendations.
- Collaborated with team members to ensure smooth operation during peak hours.
- Handled cash management procedures, including balancing registers at shift end.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
Education
High School Diploma Or GED -
James B Dudley
Greensboro, NCSkills
- Front desk operations
- Problem-solving
- Strong work ethic
- Multitasking and organization
Accomplishments
- Received outstanding score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Native or Bilingual
Timeline
Patient Service Representative
Cone Health
09.2022 - 10.2025
Night Auditor
Extended Stay America
09.2019 - 09.2022
Sales Representative
Zero Premium Care
02.2019 - 09.2019
Cashier
DD's Clothing Store
01.2018 - 02.2019
High School Diploma Or GED -
James B Dudley