Christina Leibenguth
Claims Examiner
Whitehall, PA,PA
Summary
Detail-oriented Examiner with 18 years of experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process. Strong command of claimant information intake processes and records documentation. Motivated to learn, grown and excel.
Overview
3
3
Certifications
18
18
years of professional experience
Work History
Claims Examiner Product Specialist
Penn Treaty Network America
Allentown, PA
10.2017 - 09.2019
- Researched claims and incident information to deliver solutions and resolve problems.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Verified insurance claims and determined fair amount for settlement.
- Investigated and processed long term care insurance claims for policyholders.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Examined photographs and statements.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Used Microsoft outlook, Microsoft Excel, and Microsoft word systems to program, set up functions, and enter data for claims.
- Ordered Medical information to complete files.
Claims Examiner
Penn Treaty Network America
Allentown, PA
04.2007 - 10.2017
- Researched claims and incident information to deliver solutions and resolve problems.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Verified insurance claims and determined fair amount for settlement.
- Investigated and processed long term care insurance claims for policyholders.
- Handled complaints and grievances using negotiating and problem-solving skills.
Claims Examiner Assistant
Penn Treaty Network America
Allentown, PA
12.2004 - 03.2007
- Completed data entry tasks with accuracy and efficiency.
- Responded to inbound inquiries regarding accounts and payments.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Scanned documents and saved in database to keep records of essential organizational information.
Data Entry Clerk
Penn Treaty Network America
Allentown, PA
03.2001 - 11.2004
- Completed data entry tasks with accuracy and efficiency.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Identified data entry errors and reported to necessary departments.
- Sorted documents and maintained organized filing process.
Education
High School Diploma -
Richmond Hill High School
Richmond Hill, NYSkills
Verbal and Written Communication
Issue and Complaint Resolution
Calm and Professional Under Pressure
Customer Data Confidentiality
Multitasking and Prioritization
Data Entry and Maintenance
Attention to Detail
Project Tracking
Decision Making
Microsoft Word
Insurance policy coverage knowledge
Claims
Payment Processing
Certification
LTCP, Long Term Care Professional Certificate
Timeline
Claims Examiner Product Specialist
Penn Treaty Network America
10.2017 - 09.2019
Claims Examiner
Penn Treaty Network America
04.2007 - 10.2017
Claims Examiner Assistant
Penn Treaty Network America
12.2004 - 03.2007
Data Entry Clerk
Penn Treaty Network America
03.2001 - 11.2004
High School Diploma -
Richmond Hill High School