Christina Lemons
Ridgeway,VA
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
12
12
years of professional experience
Work History
Caregiver
Public Partnerships
Ridgeway, VA
05.2022 - Current
- Administered prescribed medications on a timely basis following care plan instructions.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Provided emotional support to clients during difficult times.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
Co-Manager
Ollies Bargain Outlet
Martinsville, VA
06.2021 - 07.2022
- Created detailed reports summarizing store performance metrics.
- Conducted regular meetings with employees to discuss business objectives and provide updates on company initiatives.
- Facilitated communication between departments, ensuring timely completion of projects.
- Monitored daily operations to ensure efficient workflow.
- Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
- Oversaw daily operations, maintenance, and administration of various properties.
None-Food Manager
Dollar General Market
Collinsville, VA
08.2017 - 08.2021
- Trained new hires on product knowledge, customer service policies, and safety protocols.
- Monitored stock levels and ordered additional supplies as needed.
- Performed daily audits of merchandise displays to ensure accuracy of pricing information.
- Resolved customer complaints quickly and efficiently while maintaining positive relationships.
- Maintained accurate records of inventory levels and sales trends.
- Managed vendor relations ensuring timely delivery of products at competitive prices.
Customer Service Manager
Walmart
Martinsville, VA
05.2012 - 01.2017
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Developed and implemented strategies for providing excellent customer service experience.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Monitored phone calls to provide feedback and coaching.
- Organized client contracts, records, and reports to strengthen traceability.
Education
Certified Phlebotomy Technician - Phlebotomy
Patrick Henry Community College
Martinsville, VA04-2024
Associate of Arts - General Studies
Patrick Henry Community College
Martinsville, VA05-2012
Skills
- Basic Housekeeping
- Progress Documentation
- ADL Assistance
- Mobility Assistance
- Incident Reporting
- Chronic Disease Management
- Specimen handling
- HIPAA
- Venipuncture
- Blood collection
- Account Management
- Handling Escalations
- Training and coaching
- New Hire Training
- Bookkeeping
- Shipping and receiving
- Stock replenishment
References
- Sherry Thomas- (336) 432-7710
- Robert Fox- (276) 340-4573
- Megan Price- (276) 734-7615
Timeline
Caregiver
Public Partnerships
05.2022 - Current
Co-Manager
Ollies Bargain Outlet
06.2021 - 07.2022
None-Food Manager
Dollar General Market
08.2017 - 08.2021
Customer Service Manager
Walmart
05.2012 - 01.2017
Certified Phlebotomy Technician - Phlebotomy
Patrick Henry Community College
Associate of Arts - General Studies
Patrick Henry Community College
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