Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Christina Leopold

Machesney Park,IL

Summary

Driven to exceed expectations, I leveraged strong communication and problem-solving skills at Mercyhealth to enhance customer satisfaction and foster a positive work environment. Demonstrating exceptional customer service and cash handling abilities, I consistently met sales targets at the Salvation Army Thrift Store.

Overview

24
24
years of professional experience

Work History

Sales Associate

Salvation Army Thrift Store
09.2018 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Benefit Assistant/Front Desk Receptionist

Mercyhealth
08.2007 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors and partners upon arrival at the front desk.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Welcomed customers and partners with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Factory Worker

Amerock
06.2000 - 08.2015
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
  • Collaborated with team members to meet daily production quotas, promoting a positive work environment.
  • Carefully packaged finished products and prepared for shipment.
  • Participated in training sessions to enhance skills and knowledge.
  • Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
  • Performed quality checks on finished products to identify and address discrepancies.

Education

No Degree - Clerical Classes

Rock Valley College
Rockford, IL
2016

High School Diploma -

Boylan Catholic High School
Rockford, IL
05.1985

Skills

  • Completed 403 B documents for partners
  • Completed VOE
  • Participated in department specific committes
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Outgoing Personality
  • Cash Handling
  • Cash Register Operation
  • Store Opening and Closing
  • Customer Needs Assessment
  • Meeting deadlines

Additional Information

While working the first few years at Mercy health I did work at Mercy Health at Home every Friday for a few years. I worked at the front desk answering phone calls, transferring to the correct department.


I have knowledge of the new computer software at Mercy health including our new e mail.



































Timeline

Sales Associate

Salvation Army Thrift Store
09.2018 - Current

Benefit Assistant/Front Desk Receptionist

Mercyhealth
08.2007 - Current

Factory Worker

Amerock
06.2000 - 08.2015

No Degree - Clerical Classes

Rock Valley College

High School Diploma -

Boylan Catholic High School

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Christina Leopold