Christina Leverance
Cochrane,WI
Summary
Senior Workers’ Compensation Claims Adjuster
Business-minded Senior Claims Adjuster with exemplary skills in customer service, time management and service coordination. Bringing over almost 20 years of related experience combined with superior customer service and time management abilities. Pursuing similar position within a customer focused environment.
Overview
20
20
years of professional experience
Work History
Sr. Workers' Compensation Claims Adjuster
Berkley Entertainment
07.2022 - Current
- Handled claims in the Texas jurisdiction for medical, lost time and litigated claims.
- Researched claims and incident information to deliver solutions and resolve problems.
- Incorporated return to work objectives to achieve action plans and strategies.
- Worked with brokers and trainers to return football players to the game ready status, while monitory expenditures and addressing any lost time benefits or state compliance documentation.
Senior Workers Compensation Claims Adjuster
Integrity Insurance
05.2015 - Current
- Responsible for handling workers’ compensation lost time, litigated, and complex claims.
- Dedicated to handling WI, IA and MI claims, but also handle overflow claims in IL.
- Promptly interview employee, employer and clarify accident details and verify nature and extent of injuries.
- Verify analyze coverage, determine compensability, treatment plan, and reserve properly for anticipated exposure.
- Request/obtain medical records, pay all related compensable medical, lost time and permanency benefits.
- Negotiate settlements with claimants and claimant attorneys.
- Make assignments to defense counsel, direct counsel and monitor claim in suit.
- Properly use preferred providers to keep expenses as low as possible.
- Provide updates to agents and employers as claims progress.
- Push for return to work, when possible.
- Consider alternatives, such as transitional return to work programs.
- Provide large loss reports on complex and severe claims with high exposures.
- Also provide updates to reinsurance as the claims progress.
- Worked on projects regarding customer service training and employee morale.
- Assisted with file audits of other adjusters to help with learning correct file documentation.
Workers Compensation Claims Adjuster
Integrity Insurance
01.2008 - 01.2015
- Handled medical, indemnity and litigated files in WI, IL, and MI.
- Maintain good relationships with both agents and key accounts.
- Moved claims toward closure.
Senior Workers Compensation Claims Adjuster
Sentry Insurance
01.2004 - 01.2008
- Worked with complex claims, and large accounts in MI, IN, and IL.
- Presented files at claim conferences.
- Attended continuing claim education courses.
- Presented complex claims at roundtables with upper management.
Certified Pedorthist
Shippy Shoes
01.1997 - 01.2005
- Worked to fit shoes and orthotics for problem feet or Medicare prescriptions.
Education
AIC -
Associates in Claims
The Institutes 01.2023
Bachelors of Science - Business, Communications
University of Wisconsin Stevens
Stevens Point, WI1999
Skills
- 20 years of experience in workers compensation claims in multiple jurisdictions
- Highly motivated with strong work ethic
- Ability to work under limited supervision
- Documentation and file resolution
- Cost control on both medical charges and litigation expenses
- Being a valued team member, assisting other members to keep claims moving toward resolution
- Working with attorneys to negotiation claims to resolution
Timeline
Sr. Workers' Compensation Claims Adjuster
Berkley Entertainment
07.2022 - Current
Senior Workers Compensation Claims Adjuster
Integrity Insurance
05.2015 - Current
Workers Compensation Claims Adjuster
Integrity Insurance
01.2008 - 01.2015
Senior Workers Compensation Claims Adjuster
Sentry Insurance
01.2004 - 01.2008
Certified Pedorthist
Shippy Shoes
01.1997 - 01.2005
AIC -
Associates in Claims
Bachelors of Science - Business, Communications
University of Wisconsin Stevens
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