Experienced Case Manager with strong organizational skills, educational background, and ability to collaborate effectively. Deep understanding of community resources and proven track record in coordinating care for diverse individuals. Proactive and resourceful communicator driven by genuine passion for assisting others.
Hi, I’m
Christina Lile
Santa Rosa,CA
Summary
Overview
17
years of professional experience
Work History
Wayfinder Family Services
Family Specialist
07.2016 - 12.2022
Job overview
- Managed on average 30 families on caseload monthly
- Coordinated weekly patient care team conferences to facilitate development, monitoring and treatment plan refinement, achieving identified patient goals and outcomes.
- Performed detailed follow-up patient assessments per case management plans and hospital policies.
- Completed documentation per workflow timeline and content requirements.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Cultivated interpersonal skills by building positive relationships with others.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Assessed community needs and identified resources for social and community service programs.
- Utilized grant writing skills to secure additional program funding.
- Advocated for social and community service programs to increase awareness and funding.
- Conducted outreach activities to engage local stakeholders in programs.
- Partnered with local organizations to expand access to social and community services.
Lilliput Families
Administrative Assistant
05.2015 - 07.2016
Job overview
- Managed approximately 30 incoming calls, emails and faxes per day
- Provides general information of the organization
- Sort and file all correspondence, reports, records, documents or other materials
- Responsible for ensuring that centralized case files remain secure
- Assists in the coordination, planning of events
- Maintains and updates program database
- Creates and updates agency forms.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed department budgets and generated financial reports for management review.
R House, Inc
Team Lead/Site Manager
05.2011 - 02.2015
Job overview
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Held weekly team meetings to inform team members on company news and updates.
- Supervised an average of 6 staff
R House, Inc
Intake Coordinator
04.2009 - 05.2011
Job overview
- Entered referrals into appropriate system based on type of referral obtained.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
R House, Inc
Child Care Worker Mentor
02.2007 - 04.2009
Job overview
- Assisted in training of new employees on company policies, procedures and processes.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Collaborated with upper management, counselors and administrators to foster access to resources and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Monitored behavior and reported any incidents to appropriate personnel.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Helped clients develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
San Quentin State Prison
Office Assistant (Typist)
10.2005 - 09.2006
Job overview
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Input data into spreadsheets and databases.
- Compiled and analyzed data to produce reports.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Created and modified corporate documents and forms.
- Accurately typed 45 words per minute with no errors.
- Organized and maintained precise confidential personnel files.
Education
Santa Rosa Junior CollegeSanta Rosa, CA
AA in Progress from Psychology
06.2026
University Overview
Skills
- Needs Assessment
- Treatment Planning
- Referral Coordination
- Community Outreach
- Client Advocacy
- Case Management
- Client interaction
- Highly effective communication
- Attention to Detail
- Team Collaboration
- Trauma Informed Care Framework
- Case Documentation
Additional Information
Additional Information
The ability to communicate effectively in person and in writing. To apply critical thinking skills and solve complex problems. Being able to establish and maintain interpersonal relationships is important in case management.
Professional References
Professional References
Available upon request.
Timeline
Family Specialist
Wayfinder Family Services
07.2016 - 12.2022
Administrative Assistant
Lilliput Families
05.2015 - 07.2016
Team Lead/Site Manager
R House, Inc
05.2011 - 02.2015
Intake Coordinator
R House, Inc
04.2009 - 05.2011
Child Care Worker Mentor
R House, Inc
02.2007 - 04.2009
Office Assistant (Typist)
San Quentin State Prison
10.2005 - 09.2006
Santa Rosa Junior College
AA in Progress from Psychology
Similar Profiles
Eladah BellEladah Bell
Youth Counselor at Wayfinder Family ServicesYouth Counselor at Wayfinder Family Services
Randy FloresRandy Flores
Youth Counselor at Wayfinder Family ServicesYouth Counselor at Wayfinder Family Services
Melissa CastroMelissa Castro
Child Development Specialist at Wayfinder Family ServicesChild Development Specialist at Wayfinder Family Services