Christina Lind Winters
Concord,CA
Summary
Versatile, highly motivated and customer-centric individual with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic. Eagerly pursuing a position where I can apply my excellent communication skills and problem-solving abilities to ensure utmost customer satisfaction and make significant contributions to the company’s overall success.
Overview
15
15
years of professional experience
Work History
Office Assistant II
City Of Walnut Creek
Walnut Creek, CA
10.2021 - Current
- Assisted with onboarding process through the provision of orientation materials and training resources.
- Screened visitors and answered calls to determine proper routing; explained procedures, processes, or departmental activities; facilitated distribution of applications, permits, brochures, and other City materials.
- Reviews forms, applications, and plans for completeness and correctness; determines fees required, following standard guidelines, collects fees and issues permits
- Assisted in the development and implementation of office policies and procedures.
- Provided administrative support to multiple departments as needed.
- Maintained records of all issued permits, fees collected, inspections conducted.
- Provided technical assistance to customers on various aspects of the permitting process.
- Prepared reports on a weekly basis detailing the status of pending permits. Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
Sheriff's Specialist
Contra Costa County, Office of the Sheriff
01.2017 - 08.2019
- Assist with crime prevention programs and presentations, such as neighborhood watch programs, safety awareness programs, educational programs and other programs as needed to citizen groups and various organizations
- Plan, Coordinate, and Present a variety of special events
- Perform miscellaneous administrative duties and conduct special studies as needed
- Use computers for various applications, such as database management or word processing to enter and retrieve data.
Eligibility Worker I
Contra Costa County, Employment and Human Services Department
11.2016 - 01.2017
- Accurately gather, record, evaluate data necessary to determine eligibility of various public assistance programs
- Effectively communicate with clients on phone and in person to conduct interviews
- Maintain client records through online system, including budget changes, address changes, and changes in status.
Exchange Customer Service Representative I
Contra Costa County
09.2015 - 11.2016
- Answer consumer inquiries regarding general information, initial enrollment, and offer an understanding of Covered California health plans
- Handles consumer requests and complaints using professionalism, efficiency and a comprehensive knowledge of the business
- Experience determining eligibility of households
- Records details of consumer issues and/or complaints, logs actions taken to resolve inquiries.
Floor Supervisor
Victoria's Secret, Walnut Creek
11.2009 - 09.2015
- Coordinate all employee activities to open and close store
- Supervise employees to ensure company process and policy compliance
- Address customer complaints
- Cash and credit management and variance analysis
- Loss and fraud prevention via behavioral observation
- Testify in court as needed to prosecute theft / fraud cases.
Education
Bachelor of Arts in Criminal Justice Studies -
San Francisco State University
Diablo Valley College
Skills
- Quick Learner: Ability to pick up on new processes, software, rules and regulations in an efficient manner to become knowledgeable for needs of business
- Time Management: Effectively can maintain multiple projects with various deadlines to meet business needs
- Proactive, Results-Driven Work Ethic
- Excellent Communicator via Phone, Email, Teams
- Proven ability to train colleagues on process and policy compliance
- Strong interpersonal skills
- Ability to build and maintain effective team working relationships
- Ability to lead a team to achieve business objectives
- Ability to create a positive work environment
- Ability to inspire colleagues to comply with process and perform well
- Always eager to listen and seek knowledge
- Ability to take advancement courses to improve utility
- Resourceful in finding and applying learnings from various sources
- Highly receptive to new concepts and technologies
- Independent Troubleshooter
- Take initiative and personal accountability
- Responsible about being on time and prepared
- Deliberate and thorough work ethic
- Well organized at task planning and execution
- Attention to Detail
- MS Office skills - Proficiency with Microsoft 365
Timeline
Office Assistant II
City Of Walnut Creek
10.2021 - Current
Sheriff's Specialist
Contra Costa County, Office of the Sheriff
01.2017 - 08.2019
Eligibility Worker I
Contra Costa County, Employment and Human Services Department
11.2016 - 01.2017
Exchange Customer Service Representative I
Contra Costa County
09.2015 - 11.2016
Floor Supervisor
Victoria's Secret, Walnut Creek
11.2009 - 09.2015
Bachelor of Arts in Criminal Justice Studies -
San Francisco State University
Diablo Valley College
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