Christina Litterello
Myrtle Beach,SC
Summary
Experienced front desk receptionist with a strong educational background and proficiency in Microsoft Office, Spreadsheets, macOS Troubleshooting, Data Entry, and Yardi. Seeking a challenging role as a Leasing Consultant to utilize my skills and provide exceptional customer service.
Overview
6
6
years of professional experience
Work History
Receptionist
The Sterling Group
08.2023 - Current
- Provided exceptional customer service by greeting and assisting guests in a professional and friendly manner, ensuring a positive first impression.
- Efficiently managed a high volume of incoming calls, effectively routing inquiries to appropriate departments and resolving customer concerns promptly.
- Maintained an organized front desk area, including managing appointments, and coordinating office supplies, resulting in improved efficiency and productivity.
- Demonstrated strong interpersonal skills by effectively communicating with staff and clients, fostering positive relationships and ensuring smooth daily operations.
Tier 1 Mac+ Advisor
Kelly Connect
08.2019 - 07.2023
- Assisted customers in troubleshooting and resolving technical issues on Mac systems, ensuring a high level of customer satisfaction.
- Provided personalized training and support to customers on Mac software and hardware, enhancing their overall Mac experience.
- Conducted in-depth diagnostics and repairs on Mac devices, efficiently resolving hardware and software problems.
- Collaborated with cross-functional teams to identify and implement process improvements, resulting in enhanced efficiency and customer service.
Customer Support Representative
Startek
08.2017 - 08.2019
- Assisted customers in resolving technical issues promptly and efficiently, resulting in a 95% customer satisfaction rate.
- Managed a high volume of customer inquiries through phone, email, and live chat, consistently meeting or exceeding monthly targets for response time.
- Collaborated with cross-functional teams to identify and address recurring customer concerns, leading to the implementation of process improvements that reduced customer escalations by 30%.
Education
High School Diploma -
H Frank Carey High School
Franklin Square, NY01.2016
Skills
- Bookkeeping
- Technical Support
- Data Entry
- Administrative Support
- Scheduling
- Data Inputting
- Telephone Skills
- Yardi
Timeline
Receptionist
The Sterling Group
08.2023 - Current
Tier 1 Mac+ Advisor
Kelly Connect
08.2019 - 07.2023
Customer Support Representative
Startek
08.2017 - 08.2019
High School Diploma -
H Frank Carey High School
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