Summary
Overview
Work History
Education
Skills
Timeline
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Christina Little

Brentwood,CA

Summary

Proven leader and efficient problem-solver, adept in food inspection and fostering team support. At Byron Roadhouse, I spearheaded training programs, enhancing service quality and operational efficiency. Skilled in order delivery practices and hostess support, my focus on process improvements significantly boosted customer satisfaction.

Overview

7
7
years of professional experience

Work History

Server/Bartender

Byron Roadhouse
Byron, CA
05.2024 - 11.2025
  • Trained new employees on restaurant procedures and plating techniques.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Stocked service areas with supplies during slow periods.
  • Trained new employees to perform duties.
  • Checked food before serving it to customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Set up tables in between patrons to reduce wait times.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Prepared checks, itemizing total meal costs and taxes.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Floor Manager

Discovery Bay Golf and Country Club
Discovery Bay, CA
06.2021 - 05.2024
  • Maintained a safe, clean and organized floor environment.
  • Trained, motivated, and oversaw team delivering outstanding service to every customer.
  • Provided exceptional customer service by addressing inquiries promptly and professionally.
  • Assigned work and monitored performance of project personnel.
  • Created daily work schedules for staff members according to the needs of the business.
  • Implemented quality control measures to uphold company standards.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
  • Improved customer service ratings by developing strong knowledge of company's products and services.
  • Performed quality assurance procedures to deliver products and services that met standard grade.

Supervisor

Roundtable Pizza
Oakley , CA
04.2019 - 01.2021
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Complied with company policies, objectives and communication goals.
  • Completed routine maintenance and repair.

Education

GED -

Liberty Adult Education
Brentwood, CA
06-2007

Skills

  • Table resetting
  • Food inspection
  • Order delivery practices
  • Hostess support
  • Daily specials memorization
  • Team member support

Timeline

Server/Bartender

Byron Roadhouse
05.2024 - 11.2025

Floor Manager

Discovery Bay Golf and Country Club
06.2021 - 05.2024

Supervisor

Roundtable Pizza
04.2019 - 01.2021

GED -

Liberty Adult Education

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Christina Little