Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
SupervisorHousekeeperTeam MemberWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: New Town, ND, US
Open to relocation: No
Open To Work
Christina Little Star
New Town,ND
Work Preference
Summary
Dynamic Supervisor at United Quality Cooperative with a proven track record in staff management and customer service. Enhanced team productivity through strategic planning and effective training programs, resulting in improved operational efficiency. Committed to fostering a positive work environment while maintaining high safety standards and achieving exceptional customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
United Quality Cooperative
09.2023 - Current
- Assisted in training new team members on operational protocols and safety procedures.
- Supported daily operations by monitoring workflow and identifying areas for improvement.
- Maintained inventory accuracy through regular audits and data entry into management systems.
- Collaborated with team to enhance efficiency in task completion and service delivery.
- Contributed to positive work environment by fostering teamwork and communication among staff.
- Implemented streamlined processes to reduce downtime during shifts and improve productivity.
- Participated in safety meetings to promote workplace hazard awareness and compliance standards.
- Provided feedback on operational issues, assisting management in developing effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
Housekeeper
Ramada
09.2022 - 12.2022
- Cleaned and sanitized guest rooms, ensuring adherence to health and safety standards.
- Managed laundry services, maintaining equipment for optimal performance and cleanliness.
- Restocked supplies in public areas, enhancing guest satisfaction through attention to detail.
- Assisted with special requests from guests, demonstrating adaptability and customer service skills.
- Collaborated with team members to improve cleaning processes, increasing efficiency and consistency.
- Trained new staff on cleaning protocols and safety procedures, fostering a culture of excellence.
- Developed strategies to minimize waste during housekeeping operations, contributing to sustainability efforts.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Verified cleanliness and organization of storage areas and carts.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
Team Member
Taco Johns
04.2021 - 08.2022
- Assisted in food preparation and assembly to ensure timely service during peak hours.
- Maintained cleanliness of work areas, adhering to health and safety regulations.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated kitchen equipment safely while following standard operating procedures.
- Collaborated with team members to optimize workflow and enhance service efficiency.
- Trained new staff on operational procedures and best practices for quality service delivery.
- Implemented improvements in food presentation, enhancing overall customer experience and satisfaction.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Improved customer satisfaction by quickly helping each person find desired items.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Reduced wait times for customers by implementing more efficient checkout process.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
GED -
E.A.G.L.E. Center High School
Eagle Butte, SDSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Strategic planning
- Analytical thinking
- Verbal and written communication
- Task delegation
- Documentation and reporting
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Time management
- Effective communication
- Adaptability and flexibility
- Organizational skills
- Active listening
- Interpersonal skills
- Reliability
- Adaptability
- Problem-solving abilities
- Customer relationship management
Accomplishments
I've learned how to ensure productivity and quality in a timely manner. Manage day to day work flow. Working as a team.
Certification
CPR and First Aid
Timeline
Supervisor
United Quality Cooperative
09.2023 - Current
Housekeeper
Ramada
09.2022 - 12.2022
Team Member
Taco Johns
04.2021 - 08.2022
GED -
E.A.G.L.E. Center High School