Christina Llano
St Augustine,FLORIDA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Carlos Torrellas MD
10.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Reduced incoming call response time by implementing an effective call routing system.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Role Player
OTA
05.2021 - 10.2021
- Enhanced participant engagement by incorporating realistic scenarios and props in role-playing exercises.
- Collaborated with trainers to develop immersive learning experiences, resulting in improved skill retention for participants.
- Provided constructive feedback to fellow role players, elevating overall performance quality and authenticity.
- Adapted improvisational skills to create dynamic and responsive characters, ensuring challenging training environments for participants.
Education
GED -
Cornerstone Christian Correspondence School
Townsend, GA12.2001
Skills
- Data Entry
- File Management
- Scheduling
- Travel Coordination
- Administrative Support
- Clerical Support
- Organization Skills
- Information Protection
- Schedule Management
Certification
Notary Public
Timeline
Receptionist
Carlos Torrellas MD
10.2021 - Current
Role Player
OTA
05.2021 - 10.2021
GED -
Cornerstone Christian Correspondence School
Notary Public
Similar Profiles
Dalylah RoblesDalylah Robles
Medical Records File Clerk/Front Desk Medical Receptionist at Dr. Juan Carlos Canale MDMedical Records File Clerk/Front Desk Medical Receptionist at Dr. Juan Carlos Canale MD
Perla RodriguezPerla Rodriguez
Phlebotomy Specialist at Carlos Rodriguez Ortiz MD, PAPhlebotomy Specialist at Carlos Rodriguez Ortiz MD, PA
Angelina AbreuAngelina Abreu
Receptionist at Carlos Rodriguez MDReceptionist at Carlos Rodriguez MD