Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Loker

Elkton,VA

Summary

Experienced with orthodontic patient care and treatment coordination. Utilizes effective communication skills to ensure patient understanding and satisfaction throughout their treatment journey. Track record of maintaining organized office operations and fostering collaborative team environment.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Reliable and knowledgeable educator with experience developing and delivering engaging lessons. Friendly individual enjoys helping students learn new concepts and subjects.

Well rounded in multiple careers excelling in any job or task. Able to learn and train in any role.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sales Manager

Five Star Fencing
06.2021 - 04.2022
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Identified customer needs by asking questions and advising on best solutions.
  • Built long-lasting client relationships through excellent customer service and consistent followups.


Day School Teacher/Owner

Little Lokers Daycare and School
03.2020 - 08.2021
  • Created assessments that accurately measured student progress towards academic goals, informing future instructional decisions.
  • Increased student engagement by incorporating hands-on activities and real-world examples into lessons.
  • Built strong relationships with parents, fostering open lines of communication to support student success.
  • Promoted a positive classroom environment, leading to increased student enjoyment and participation in class activities.

Orthodontic Technician

Dr. Frances Kray
08.2006 - 05.2017
  • Updated patient records with new data and treatment information.
  • Installed arch wires on brackets attached to the teeth following doctor's instructions.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Conducted preliminary mouth exams and reported findings to the orthodontist.
  • Created and fit dental appliances for patients. adjusting as necessary.
  • Recorded treatment information in patient records.
  • Performed digital scans of teeth and gums for records keeping purposes.
  • Performed basic laboratory tasks, such as pouring impressions and trimming models.
  • Took dental x-rays and impressions of patients' teeth as directed by orthodontist.
  • Processed payments and updated accounts to reflect balance changes.
  • Handled incoming calls and inquiries from patients, providing timely and accurate information.
  • Responded to incoming calls, scheduling and rescheduling appointments as requested.


Waitress

Road House Restaurant
04.2007 - 05.2009
  • Took orders for food and drinks and delivered them to guests.
  • Developed positive relationships with regular customers through friendly conversation.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Answered questions about menu items, ingredients, and pricing.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Lifeguard

Ronceverte Community Center
05.2003 - 09.2005
  • Observed swimmers from elevated chairs while scanning the entire pool deck.
  • Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
  • Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
  • Responded quickly to medical emergencies in the pool area.
  • Provided assistance to swimmers of varying skill levels.
  • Monitored surrounding environment constantly to watch for potential risks.
  • Adhered strictly to emergency action plans.
  • Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
  • Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
  • Recognized swimmers in need of assistance and acted quickly.
  • Prepared detailed incident reports following accidents or other incidents.

Customer Service Cashier

Movie Starz
05.2002 - 09.2005
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Complied with all health and safety regulations while performing job duties.
  • Processed credit card transactions accurately and efficiently.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Education

Some College (No Degree) -

Concord University

Some College (No Degree) -

Blue Ridge Community College

High School Diploma -

Greenbrier East High School
Lewisburg, WV
06-2005

Skills

  • Team leadership
  • Negotiation skills
  • Effective communication
  • Customer service
  • Self motivation
  • Appointment scheduling
  • Cold calling
  • Treatment planning
  • Patient education
  • Record management
  • Detail orientation
  • Medical records management
  • Dental Lab Coordination
  • Patient scheduling
  • Electronic health records
  • Appointment management
  • Data entry
  • Medical terminology
  • Problem solving
  • Conflict resolution
  • Event planning
  • Client relationship management
  • Communication skills
  • Collaboration skills
  • Attention to detail
  • Team training
  • Data management
  • Professionalism
  • Positive and professional
  • Calm and professional under pressure
  • Punctuality and reliability
  • Customer relations
  • Microsoft office
  • Empathy and patience

Certification

  • CPR and First Aid
  • Dental Radiology Certified
  • Early Childhood Education Certificate

Timeline

Sales Manager

Five Star Fencing
06.2021 - 04.2022

Day School Teacher/Owner

Little Lokers Daycare and School
03.2020 - 08.2021

Waitress

Road House Restaurant
04.2007 - 05.2009

Orthodontic Technician

Dr. Frances Kray
08.2006 - 05.2017

Lifeguard

Ronceverte Community Center
05.2003 - 09.2005

Customer Service Cashier

Movie Starz
05.2002 - 09.2005

Some College (No Degree) -

Blue Ridge Community College

High School Diploma -

Greenbrier East High School

Some College (No Degree) -

Concord University

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